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Key duties include: elevating monitoring and automation (Python/Ansible), optimizing cloud?native performance and capacity, overseeing DR/BIA/IT continuity, driving KPI improvements, guaranteeing AML/SAR compliance and policy governance, building and mentoring a distributed support team with robust shift/on?call models, and managing third?party relationships, SLAs and cost?optimisation.\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Job Responsibilities\n </strong>\n</p>\n<ul>\n <li>\n  <strong>\n   Global AML Support Ownership\n  </strong>\n  – Lead the AML production?support team across AMER, EMEA and APAC, ensuring SLA compliance, proactive risk mitigation, and zero?downtime through Disaster Recovery, Business Impact Analysis and IT Continuity Planning.\n </li>\n <li>\n  <strong>\n   Regulatory &amp; Controls Governance\n  </strong>\n  – Oversee AML transaction?monitoring, sanctions?screening and SAR processes; guarantee accurate, timely regulatory reporting and alignment of support procedures with CIB policies, industry best?practices and global compliance requirements.\n </li>\n <li>\n  <strong>\n   Service?Improvement &amp; KPI Management\n  </strong>\n  – Drive continuous improvement of incident, problem and change management metrics (e.g., MTTR, L3 escalation reduction) by applying data?driven insights and automation.\n </li>\n <li>\n  <strong>\n   Monitoring &amp; Observability\n  </strong>\n  – Strengthen real?time visibility using Dynatrace, Geneos, OpenSearch and “Monitoring as Code” (MONACO) to detect and resolve issues before they impact the business.\n </li>\n <li>\n  <strong>\n   Automation &amp; RCA\n  </strong>\n  – Automate release deployments, incident triage and routine tasks with Python, Ansible and CI/CD pipelines; lead root?cause analyses for P1/P2 incidents, ensure permanent fixes and knowledge transfer.\n </li>\n <li>\n  <strong>\n   Capacity, Cost &amp; Scalability Optimisation\n  </strong>\n  – Partner with Infrastructure and Cloud teams to size, tune and scale applications (on?prem &amp; cloud) for performance efficiency and cost effectiveness.\n </li>\n <li>\n  <strong>\n   Stakeholder &amp; Vendor Governance\n  </strong>\n  – Act as the single point of contact for Business, Development and Infrastructure groups; manage the Follow?the?Sun support model, enforce contractual SLAs with outsourcing partners and drive cost?optimisation initiatives.\n </li>\n <li>\n  <strong>\n   People &amp; Talent Development\n  </strong>\n  – Recruit, mentor and retain a globally distributed support team; define sustainable shift rotations and on?call policies, implement succession planning and deliver AML?regulatory training and up?skilling programmes.\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Required Education, Skills &amp; Experience\n </strong>\n</p>\n<p>\n Bachelor’s degree (or equivalent) in Computer Science, Engineering, Finance, or a related discipline.\n</p>\n<p>\n • 15+ years of AML/Regulatory application production?support experience (global, 24/7 environment).\n</p>\n<p>\n • Monitoring &amp; observability: Dynatrace, Geneos, ELK/OpenSearch, Grafana, Power BI.\n</p>\n<p>\n • Operating Systems &amp; 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