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Applies root cause analysis and standard troubleshooting techniques to resolve technical issues.</li><li>Records detailed information from the customer that will allow Technical Support Engineers, Product Management, or Engineering to understand and duplicate the reported problem.</li><li>Regularly contributes to the Company’s knowledgebase, enabling customers to find answers to problems on their own.</li><li>Provides administrative assistance to team by ensuring the CRM is maintained with current information, records are as complete as feasible, and other general database maintenance is performed as directed by GSS Management.</li></ul><h2><strong>Qualifications - Knowledge / Skills / Abilities:</strong></h2><ul><li>Strong analytical skills. 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