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The candidate will be responsible for driving team performance, ensuring high customer satisfaction, and meeting operational targets.\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Key Responsibilities:\n </strong>\n</p>\n<ul>\n <li>\n  Manage day-to-day operations of the team and ensure smooth workflow\n </li>\n <li>\n  Monitor team performance and achieve defined KPIs\n </li>\n <li>\n  Handle escalations and provide effective resolutions to customer issues\n </li>\n <li>\n  Conduct regular team meetings, briefings, and feedback sessions\n </li>\n <li>\n  Coach and mentor team members to improve performance and skill development\n </li>\n <li>\n  Ensure adherence to company policies, processes, and quality standards\n </li>\n <li>\n  Drive team engagement and retention initiatives\n </li>\n <li>\n  Coordinate with internal stakeholders for process improvements\n </li>\n <li>\n  Prepare and maintain reports on team performance and metrics\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Key Performance Indicators (KPIs):\n </strong>\n</p>\n<ul>\n <li>\n  AHT (Average Handling Time)\n </li>\n <li>\n  CSAT (Customer Satisfaction Score)\n </li>\n <li>\n  Quality Scores\n </li>\n <li>\n  Productivity Metrics\n </li>\n <li>\n  Attrition Rate (Team Retention)\n </li>\n <li>\n  Shrinkage (Planned vs Actual Availability)\n </li>\n <li>\n  Attendance &amp; Adherence\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Required Skills &amp; Qualifications:\n </strong>\n</p>\n<ul>\n <li>\n  Graduate in any discipline\n </li>\n <li>\n  2–5 years of experience in Customer Service or Travel industry\n </li>\n <li>\n  Minimum 1 year experience in a Team Leader or supervisory role preferred\n </li>\n <li>\n  Strong communication and leadership skills\n </li>\n <li>\n  Excellent problem-solving and decision-making ability\n </li>\n <li>\n  Ability to handle pressure and manage multiple priorities\n </li>\n <li>\n  Good knowledge of CRM tools and MS Office\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Preferred Requirements:\n </strong>\n</p>\n<ul>\n <li>\n  Experience in BPO/KPO or travel operations (ticketing, reservations, customer support)\n </li>\n <li>\n  Familiarity with GDS systems (Amadeus, Sabre, Galileo) is an added advantage\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Key Competencies:\n </strong>\n</p>\n<ul>\n <li>\n  Leadership &amp; Team Management\n </li>\n <li>\n  Customer Centric Approach\n </li>\n <li>\n  Analytical Thinking\n </li>\n <li>\n  Conflict Resolution\n </li>\n <li>\n  Performance Management\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Working Conditions:\n </strong>\n</p>\n<ul>\n <li>\n  5 days Rotational shift with rotational week off\n </li>\n <li>\n  Flexible to work in any shifts\n </li>\n <li>\n  <strong>\n   Cab facilities available according to the shift.\n  </strong>\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Salary upto 6LPA\n </strong>\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Send your resume on:\n </strong>\n</p>\n<p>\n <strong>\n  manasi.vichare@teleperformancedibs.com\n </strong>\n</p>\n<p>\n <strong>\n  +91 9082873434\n </strong>\n</p>\n<p>\n</p>","employment_type":null,"industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/tp/team-lead-mumbai-T500_CMP300_15820_4402511299","created_at":"2026-04-29T03:50:00.257004+05:30","updated_at":"2026-05-12T20:00:07.215329+05:30","title_alias_1":null,"slug":"team-lead-mumbai-T500_CMP300_15820_4402511299","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":1,"max_experience_years":5,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500_CMP300_15820_4402511299","external_id":null,"external_job_code":"15820_4402511299","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-04-29T03:50:00.247496+05:30","published_at":"2026-12-05T05:30:00+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":false,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":null,"role_summary":null,"syndication_control":true,"syndication_status":"new","syndication_job_title_alias":null,"sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":"https://click.appcast.io/t/1U_lhztpD-vqkzpmy6HWhSojbeJlIK4tgP4-LINmjUHOVc_kQFzlRrBp43yT16jHFXY0fhmOQbPRe6RQ9V9DcQ==","is_external_job":true,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":"cpc","recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":13,"job_sub_category":8,"role":null,"job_function":null,"job_sub_function":null,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":null,"linkedin_industry":null,"syndication_partners":[],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"Montserrat","url":"https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"}}