T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.
","primary_color":null,"secondary_color":null},"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[{"name":"Commerce services"},{"name":"Corporate IT"},{"name":"FISCAL"},{"name":"HR"},{"name":"IT | Corporate Finance Technology (cft)"},{"name":"People Experience Technology"},{"name":"Quality Eng & Software Delivery"},{"name":"Supply Chain, Doc Management and Device Financing"},{"name":"Technology Customer Experience"},{"name":"TFB Engineering & Solutions (TES)"},{"name":"TFB Solutions & Product Management"}],"cta_color":"#000000","name":"TMUS Global Solutions","short_name":"t-mobile","slug":"t-mobile","description":"T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.
","short_description":"T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.
\r\n
\r\nDisclaimer: TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.
TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidate’s acceptance of a formal offer.
","about_us":"T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.JOB SUMMARY:
The Sr Specialist, Service Desk serves as an advanced technology support professional responsible for diagnosing, troubleshooting, and resolving complex end user and enterprise technology issues. This role goes beyond traditional Tier 1 support by owning issues end to end, performing deep technical analysis, and driving durable resolution rather than simple ticket handling. Sr Specialists engage directly with employees through live calls, chat, and ticket workflows, while also partnering with engineering, platform, and service teams to resolve systemic problems. Success is measured through resolution quality, reduction of repeat issues, and improved employee technology experience. This role is a key contributor in T-Mobile’s evolution toward a modern, AI enabled, digital first support model
Key Responsibilities:
Must Have Skills & Experience:
Nice to have Skills:
Education:
About T-Mobile:
T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
About TMUS Global Solutions:
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
TMUS India Private Limited operates as TMUS Global Solutions.
TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. (\"ANSR\") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.
TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) before candidate accepts a formal offer.
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