{"id":"f83087aa-0f26-46bf-b292-5392757ea2c5","company":{"id":"3736d819-98a4-4b89-af13-d7ba94064599","company_stack":[],"company_gallery":[],"company_stats":[{"title":"Founded","description":"

1940

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Chicago, USA

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40K+ globally

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One of the world’s largest employers with locations in more than 100 countries McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise.  Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

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McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners.  Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.

\r\n\r\n

© 2024 McDonald's

","about_us":"McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners.  Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.

© 2024 McDonald's

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JOB TITLE: Senior Manager, Service Management (Service Experience Sr. Manager)

ROLE DESCRIPTION:

We are seeking an Experience Metrics & Customer Sentiment Senior Manager within the Enterprise Service Management (ESM) team to play a key role in shaping the future of service delivery across the enterprise. In this role, you will establish methods and best practices for measuring customer feedback, customer sentiment and service experience.

You’ll work together with the Service Experience Lead and the functional teams to establish customer experience measurements for every transaction/ interaction and ensure data-drive experience improvement plans are in place . You’ll establish and govern service experience measurements practices across all service delivery organizations and across every engagement channels for employees and franchisees.

ROLE RESPONSIBILITIES:

Primary responsibilities:

SKILLS & EXPERIENCE

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About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 

We are seeking an Experience Metrics & Customer Sentiment Senior Manager within the Enterprise Service Management (ESM) team to play a key role in shaping the future of service delivery across the enterprise. In this role, you will establish methods and best practices for measuring customer feedback, customer sentiment and service experience.

You’ll work together with the Service Experience Lead and the functional teams to establish customer experience measurements for every transaction/ interaction and ensure data-drive experience improvement plans are in place . You’ll establish and govern service experience measurements practices across all service delivery organizations and across every engagement channels for employees and franchisees.

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