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It provides a full suite of products and services to its clients, including collaborative workspaces, managed services for site support, and talent acquisition.</p><p>We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs.&nbsp;(https://ansr.com/)</p><p><strong>About ServiceNow Practice:</strong></p><ul><li>ANSR, in collaboration with ServiceNow, is revolutionizing service delivery in Global Capability Centers (GCCs). This strategic initiative involves co-curating a suite of new products and solutions tailored for the GCCs, leveraging ServiceNow's cutting-edge capabilities. The establishment of NOW Centers of Excellence (COEs) in GCCs is a key highlight, comprising Consulting and Staff Augmentation Services dedicated to accelerating the setup of these COEs.</li><li>To accelerate the setup of NOW COEs in GCCs, ANSR will be providing advisory and consulting services to build a comprehensive business and roadmap for establishing a successful SN COE at the GCC<br>ANSR is introducing staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment. This initiative aims to accelerate project delivery and meet dynamic demands efficiently<br>Furthermore, ANSR is committed to building a workforce of high-quality, NOW-trained employees specifically for the NOW COEs in GCCs, providing skilled professionals.<br>In addition to this, as an internal initiative, ANSR is re-platforming its service delivery to the NOW platform, consolidating the entire service portfolio on NOW.<br>This strategic shift ensures a connected end-to-end experience for customers, optimizing efficiency and elevating the overall service quality.</li><li>We are seeking a visionary and dynamic professional to lead our ServiceNow Practice. The Head of the ServiceNow Practice at ANSR will play a pivotal role in setting the vision, building capacity, and driving excellence in the ServiceNow practice. This leadership position requires a strategic mindset, deep expertise in ServiceNow solutions, and a proven track record in establishing and scaling Centers of Excellence (COEs).</li></ul><p><strong>Role and Responsibilities:</strong></p><ul><li><strong>Strategic Leadership</strong><br>- Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment with organizational goals and ServiceNow capabilities.<br>- Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency.<br><strong>NOW Centers of Excellence (COEs):</strong><br>- Oversee the establishment and management of NOW COEs in GCCs, ensuring seamless integration with ServiceNow best practices.<br>- Lead Consulting and Seed Teams to accelerate the setup and operation of COEs, driving high-quality service delivery.<br><strong>Staff Augmentation Services:</strong><br>- Implement and manage ServiceNow staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment.<br>- Optimize resource allocation to accelerate project delivery and meet dynamic business demands effectively.<br><strong>Talent Management:</strong><br>- Recruit, train, and manage a team of high-caliber professionals, specifically NOW-trained employees for GCC COEs.<br>- Foster a culture of continuous learning and development to ensure the team stays ahead of industry trends.<br><strong>Re-platforming Initiative:</strong><br>- Oversee the strategic re-platforming of service delivery to the NOW platform, consolidating the entire service portfolio on NOW Global Business Services (GBS).<br>- Ensure a unified and connected end-to-end experience for customers, optimizing operational efficiency.<br><strong>Experience and Requirements:</strong><br>- Proven experience in a leadership role within the IT services industry, with a focus on ServiceNow solutions and GCC operations.<br>- Strong understanding of Global Capability Centers, staff augmentation, and project delivery in a multinational context.<br>- Demonstrated success in establishing and scaling NOW Centers of Excellence.<br>- Excellent strategic planning and execution skills.<br>- Exceptional leadership and team management capabilities.<br>- Effective communication skills with the ability to engage and influence stakeholders at all levels.</li></ul><p><strong>Educational Qualification:</strong><br>- Bachelor degree in Computer Science engineering or certification in related fields<br>- Masters in Business Administration will be a plus</p><p>If you are a strategic leader with a passion for driving innovation and excellence in GCCs leveraging ServiceNow, we invite you to apply for this exciting opportunity. 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