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They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealand’s largest manufacturer of food and beverage packaging, made from household recycling. As Australia’s largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.</p><p><strong>Primary responsibilities of the Role:</strong></p><ul><li>Administer and support ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, Knowledge Management</li><li>Implement and maintain Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, ensuring compliance and lifecycle tracking</li><li>Manage and enhance the CMDB, ensuring accurate configuration item (CI) relationships and data integrity</li><li>Configure and troubleshoot ServiceNow Discovery and Service Mapping to automate asset detection and infrastructure mapping</li><li>Develop and manage API integrations between ServiceNow and other enterprise systems including but not limited to Active Directory, Microsoft 365, SCCM, and Microsoft Endpoint Management (Intune)</li><li>Configure workflows, automation, UI policies, and business rules to improve service management and asset tracking</li><li>Troubleshoot and resolve ServiceNow platform issues, escalating as needed</li><li>Manage user roles, permissions, and access controls (ACLs) to ensure security and compliance</li><li>Stay up to date with ServiceNow best practices, platform updates, and security enhancements to drive continuous improvement</li></ul><p><strong>Plan and manage ServiceNow upgrades, including:</strong></p><ul><li>Reviewing and understanding new features and enhancements in upcoming releases</li><li>Coordinating and conducting testing with key stakeholders to ensure compatibility and stability</li><li>Proactively presenting new features that could provide business benefits and drive process improvements</li><li>Executing the upgrade with minimal disruption to business operations</li><li>Collaborate with other IT teams to resolve technical issues</li><li>Ensure user issues are resolved in an acceptable timeframe and be able to meet set performance metrics&nbsp;&nbsp;</li></ul><p><strong>Experience &amp; 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