{"id":"911b76a4-6690-43e9-93b2-62cbde0a7e96","company":{"id":"36cc3a79-1206-4c99-99d6-482e988ac544","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":{"name":"About Ferguson","video_link":null,"description":"<p>Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers&rsquo; complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year &rsquo;24) and approximately 35,000 associates in nearly 1,800 locations.</p>\r\n\r\n<p>ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). 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Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.</p><p><strong>Duties and Responsibilities:&nbsp;</strong>&nbsp;</p><ul><li>Provide end-to-end support for all Supply Chain Solutions.&nbsp;&nbsp;</li><li>Serves as the immediate technical contact for all DC, MDC, and Ship Hub locations, handling calls and chats, and documenting all interactions in ServiceNow.&nbsp;&nbsp;</li><li>Address issues and outages as required, collaborating with vendors, developers, and application administrators to resolve them and identify the root cause.&nbsp;&nbsp;</li><li>Manages automation infrastructure for MDCs and Ship Hubs.&nbsp;&nbsp;</li><li>Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.&nbsp;&nbsp;</li><li>Serve as an escalation point for the Ferguson Service Desk.&nbsp;&nbsp;</li><li>Communicates technical information to technical and nontechnical personnel.&nbsp;&nbsp;</li><li>Uses standardized procedures and practices to achieve goals, objectives and meet deadlines.&nbsp;&nbsp;</li><li>Advance issues as needed to ensure SLA is met or exceeded.&nbsp;&nbsp;</li><li>Develop documentation around issues and resolution of those issues.&nbsp;&nbsp;</li><li>Must be willing to travel to Supply Chain locations as required and participate in rotational “on-call”.&nbsp;&nbsp;</li></ul><p><strong>Qualifications and Requirements:</strong>&nbsp;</p><ul><li>General System Administration experience</li><li>Experience working with WMS products is preferred, Device management and Automation of WMS&nbsp;&nbsp;</li><li>Has conceptual knowledge of all practices and procedures related to Supply Chain systems.&nbsp;&nbsp;</li><li>Has general knowledge of business practices related to Supply Chain.&nbsp;&nbsp;</li><li>Understanding of internal and external end-user needs and requirements is preferred.&nbsp;&nbsp;</li><li>SQL experience is a bonus.&nbsp;&nbsp;</li><li>Ability to identify and resolve 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