{"id":"ec540697-03bb-4398-a3f1-cceed6de0bdd","company":{"id":"1499411a-21ff-450f-8550-19d0d3ce13ad","company_stack":[],"company_gallery":[{"image_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_gallery/bristol-myers-squibb/gal_1_XpJhmv1_32301163a0ad4e639b5af12d1da63474.jpg","alt":null},{"image_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_gallery/bristol-myers-squibb/gal_2_ldIXU0e_9c19c47c41a54390a65c152eb1eb0ef5.jpg","alt":null},{"image_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_gallery/bristol-myers-squibb/gal_3_ga0bh0Z_2336955c8e1f455b88678e8ffe9c53c4.jpg","alt":null},{"image_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_gallery/bristol-myers-squibb/gal_4_ZKONkZz_8df63cfc68a04724b20d1639f9116784.jpg","alt":null}],"company_stats":[{"title":"30000+","description":"<p>Global strength</p>","primary_color":null,"secondary_color":null},{"title":"1500","description":"<p>Projected BMS Hyderabad team</p>","primary_color":null,"secondary_color":null}],"company_about_section":{"name":"Bristol Myers Squibb","video_link":null,"description":"<p style=\"text-align:justify\">We are a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.</p>\r\n\r\n<p style=\"text-align:justify\">Headquartered in New York City, we are one of the world&#39;s largest pharmaceutical companies who have been fortunate to consistently rank on the Fortune 500 list of companies in the US.</p>\r\n\r\n<p style=\"text-align:center\"><strong>About Bristol Myers Squibb Hyderabad</strong></p>\r\n\r\n<p style=\"text-align:justify\">BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. 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This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.</p><p></p><div><p><b>Position Summary</b></p><p></p></div><p>2 Yrs to 7 Yrs of Experience and This is a key role in an organization that utilizes ServiceNow &amp; Veeva vault platforms for managing IT Quality Deviations and Problem management processes. Your primary responsibility is to conduct IT Quality Deviations and Problem investigations within the IT Enterprise domain. This role requires to partner and collaborate with various Global Stakeholders/Cross Functional Team in commitment to drive the business continuity for IT Enterprise</p><p></p><p><b>SME with Quality Management Systems and IT Service Management</b></p><p></p><p>At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.  We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.   </p><p>If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!</p><div><p></p><p><b>Key Responsibilities</b></p></div><ul><li>Support the IT Quality Deviations process owner with the creation and management of IT Quality Deviations, Problem records, Corrective &amp; Preventive Actions (CAPA) and Effectiveness checks</li><li>Create, define and support end to end processing of Problems and Deviations received on IT Enterprise assets, applications and procedures</li><li>Conduct and lead IT Problem &amp; Deviation investigation tasks such as Deviations Assessments, Root Cause Analysis, CAPA planning &amp; effectiveness checks</li><li>Utilize various Root Cause Analysis techniques (5 Whys, Fish Bone, Pareto etc.) during investigations</li><li>Create and manage Corrections, Corrective, Preventive Actions (CAPAs) &amp; Effectiveness Checks</li><li>Independently monitor and manage requests received for conducting investigations</li><li>Schedule and manage meetings with stakeholders for conducting investigations</li><li>Gather metrics and generate reports (from Veeva &amp; IT ServiceNow) to provide key insights for management on Problems, Deviations and CAPA Actions</li><li>Stay abreast of external trends and benchmark to seek continuous improvement opportunities for the Problems &amp; Deviation Management process</li><li>Participate on change requests and associated testing related to ITSM problem management module</li><li>Assist and manage in creating and revising SOPs, WIs, and Job aids governing IT Quality Deviations and problem management processes</li><li>Participate in solving variety of problems and analyze possible solutions within guidelines</li><li>Willing to learn and develop and take responsibility in your development and growth</li><li>Learn and Invest in new technology to simplify and enhance IT Deviation and Problem management process</li><li>Support the IT Investigation process center of excellence meetings with stakeholders</li><li>Monitor health, usage, and overall compliance of the problem and deviation management processes</li><li>Develop and monitor key performance indicators (KPIs) for management</li><li>Must be able to collaborate effectively with various department stakeholders within the organization in order perform or manage day to day tasks</li></ul><div><p></p><p><b>Qualifications &amp; 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