{"id":"8432aa4b-cab3-4c1f-ae0c-b38876269e53","company":{"id":"db5e74ee-d19d-433c-b7c4-0b9f3fc385c8","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":{"name":"Zurich Capability Center","video_link":null,"description":"<p>As Zurich strengthens its global technology capabilities, the Zurich Capability Center is a key step toward an AI-native, connected future. Located in Hyderabad, this technology hub empowers talented people to work on meaningful projects with global reach and impact. Our teams lead digital innovation, integrating AI, automation, data, and cloud to deliver secure, scalable solutions that support customers, markets, and colleagues worldwide.</p>","primary_color":null,"secondary_color":null},"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[{"name":"TBD"}],"cta_color":"#2167AE","name":"Zurich Capability Center","short_name":"zurichcapabilitycenter","slug":"zurichcapabilitycenter","description":"<p>As Zurich strengthens its global technology capabilities, the Zurich Capability Center is a key step toward an AI-native, connected future. Located in Hyderabad, this technology hub empowers talented people to work on meaningful projects with global reach and impact. Our teams lead digital innovation, integrating AI, automation, data, and cloud to deliver secure, scalable solutions that support customers, markets, and colleagues worldwide.</p>","short_description":"<p><strong>Zurich Insurance Group (Zurich)</strong>&nbsp;is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than <em><strong>82</strong></em>&nbsp;million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.</p>\r\n\r\n<p>Reflecting its purpose to &lsquo;create a brighter future together,&rsquo; Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil&rsquo;s Atlantic Forest.</p>\r\n\r\n<p>The Group has more than<em><strong>&nbsp;65,000&nbsp;</strong></em>employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.</p>\r\n\r\n<p><strong>Disclaimer:</strong><br />\r\n<br />\r\nZurich Capability Center serves as Zurich Insurance Group&rsquo;s global capability center, dedicated to driving business-critical technology initiatives and strategic operations that enable global platforms, innovation, and enterprise-wide impact. It operates as a technology and operations hub supporting Zurich&rsquo;s businesses worldwide.<br /></p>\r\n\r\nZurich Capability Center is a separate legal entity from Zurich Kotak General Insurance (formerly Kotak General Insurance). Zurich Kotak General Insurance is a joint venture that combines Zurich Insurance Group&rsquo;s global expertise with Kotak&rsquo;s strong presence in the Indian market. It is an insurance entity focused on delivering tailored non-life insurance solutions, including motor, health, and travel insurance, within India.</p>","about_us":"<p><strong>Zurich Insurance Group (Zurich)</strong>&nbsp;is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than <em><strong>82</strong></em>&nbsp;million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.</p>  <p>Reflecting its purpose to &lsquo;create a brighter future together,&rsquo; Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil&rsquo;s Atlantic Forest.</p>  <p>The Group has more than<em><strong>&nbsp;65,000&nbsp;</strong></em>employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at <a href=\"http://www.zurich.com/\" id=\"menur19t\" rel=\"noreferrer noopener\" target=\"_blank\" title=\"http://www.zurich.com/\">www.zurich.com</a>.</p>  <p><strong>Disclaimer:</strong><br /> <br /> Zurich Capability Center serves as Zurich Insurance Group&rsquo;s global capability center, dedicated to driving business-critical technology initiatives and strategic operations that enable global platforms, innovation, and enterprise-wide impact. It operates as a technology and operations hub supporting Zurich&rsquo;s businesses worldwide.<br /> Zurich Capability Center is a separate legal entity from Zurich Kotak General Insurance (formerly Kotak General Insurance). Zurich Kotak General Insurance is a joint venture that combines Zurich Insurance Group&rsquo;s global expertise with Kotak&rsquo;s strong presence in the Indian market. It is an insurance entity focused on delivering tailored non-life insurance solutions, including motor, health, and travel insurance, within India.</p>","video_link":null,"logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_logos/zurich-best-fit_9204040ee81545088c0cdd427f4f0c53.png","job_logo":"uploads/company_images/Picture1zurich.png","job_logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_job_logos/Picture1zurich_7667ca39c31243ec82e3a48aad51fccd.png","show_powered_by_talent500_logo":false,"website":null,"redirect_logo_url":"https://talent500.com/zurichcapabilitycenter","linkedIn":null,"facebook":null,"twitter":null,"instagram":null,"hero_type":"1","nav_bar_color":null,"nav_items_color":"#FFFFFF","gallery_heading":"Gallery","company_image_url":"","meta_title":null,"meta_description":"","hero_h1":null,"hero_h2":null,"primary_color":"#2167AE","secondary_color":"#2167AE","cta_text":null,"jobs_subtitle":null,"mission":null,"stack_section_title":null,"stack_section_description":"","powered_by_logo_url":"https://d36dj8u11ystvj.cloudfront.net/Talent500_PoweredBy+(1).png","cta_bg_color":"#FFFFFF","cta_text_color":"#2167AE","cta_border_color":"#FFFFFF","h1_font_size":null,"h2_font_size":null,"h3_font_size":null,"h4_font_size":null,"body_size_1":null,"body_size_2":null,"h1_font_w":null,"h2_font_w":null,"h3_font_w":null,"h4_font_w":null,"body_w_1":null,"body_w_2":null,"public_name":null,"use_public_name":false,"unique_id":"bca350c3-d0e0-4f19-a494-c388ceda88e7","head_favicon_url":"","head_title":null,"privacy_policy_name":"Privacy Policy","privacy_policy_url":null,"mandate_privacy_policy":null,"ticker_title":null,"publish":true,"company_font_family":"5","use_company_font_on_jobs_page":true,"gallery_section_name":null,"about_section_name":"Zurich Capability Center","testimonial_section_name":null,"benefits_section_name":null,"culture_section_name":null,"jobs_section_name":null,"is_job_displayable":true,"is_onboarding_skip":false,"company_specific_workflow":0,"third_party_company":false,"is_vendor_third_party_company":false,"priority_order":0,"order_of_about_role":1,"order_of_about_company":2,"whatsapp_company_logo":null,"whatsapp_company_logo_url":"","whatsapp_job_bg_color":null,"whatsapp_job_text_color":null,"engagement_type":null,"font_family":52},"location":"Hyderabad","primary_skills":["ITIL","Content Management","AWS or Azure or GCP"],"secondary_skills":[],"experience_range":"8 - 10 years","job_qualifications":[""],"screening_questions":[{"id":"3423018f-29c6-4e5e-b65e-147cc20e8742","question_number":1,"description":"How many years of experience do you have in ITIL?","question_type":"MCSA","question_options":[{"option":"Less than 3 years","option_id":1},{"option":"More than 3 years","option_id":2},{"option":"More than 4 years","option_id":3},{"option":"More than 5 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"f0c34205-2f32-4a1d-8310-ad5904e6998e","question_number":2,"description":"How many years of experience do you have in Content Management?","question_type":"MCSA","question_options":[{"option":"Less than 1 year","option_id":1},{"option":"More than 1 year","option_id":2},{"option":"More than 2 years","option_id":3},{"option":"More than 3 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"90cbc3b6-1fb4-4705-9f6b-9f86e07838ee","question_number":3,"description":"How many years of experience do you have in AWS / GCP / Azure?","question_type":"MCSA","question_options":[{"option":"Less than 2 years","option_id":1},{"option":"More than 2 years","option_id":2},{"option":"More than 3 years","option_id":3},{"option":"More than 4 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"d0bda35c-42f5-41be-8447-8c8c226485d4","question_number":4,"description":"How many years of experience do you have in Stakeholder Management?","question_type":"MCSA","question_options":[{"option":"Less than 1 year","option_id":1},{"option":"More than 1 year","option_id":2},{"option":"More than 2 years","option_id":3},{"option":"More than 3 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"484c0f67-1ad4-45f6-a408-e9f5b390755e","question_number":5,"description":"What is your current location ?","question_type":"MCSA","question_options":[{"option":"Hyderabad","option_id":1},{"option":"South India, other than Hyderabad","option_id":2},{"option":"Other cities in India","option_id":3},{"option":"Outside India","option_id":4}]},{"id":"e1795910-18c9-4c21-baf7-9b2800859ec7","question_number":6,"description":"What is your overall years of experience?","question_type":"MCSA","question_options":[{"option":"0-7 years","option_id":1},{"option":"7-8 years","option_id":2},{"option":"8-10 years","option_id":3},{"option":"10-12 years","option_id":4},{"option":"12+ years","option_id":5}]}],"title":"Senior Lead ECM - ITIL","description":"<p><strong>Global Job Profile: ECM Service Manager</strong></p><p><strong>About Us (Enterprise Content Management - ECM):</strong></p><p>We provide our Business Partners with a reliable and comprehensive service for capturing, managing, storing, preserving and retrieving business content and documents that are key to their business functions.&nbsp;We offer two solutions:</p><p>ECMaaS: is a shared content services platform using primarily IBM Cloud Pack for Business Automation (CP4BA) and hosted in Capgemini Azure Cloud.</p><p>Zbox: is a shared content services platform based on Box SaaS</p><p>We offer from Consulting Services, to Project execution and application maintenance for the above shared ECM platforms.</p><p><strong>Your Role:</strong></p><ul><li>As a Service Manager for ECM shared platforms, you’ll play a crucial role in maintaining and evolving our ECMaaS and Zbox business-critical applications, with focus on APAC region.</li><li>You would be the main contact person for our APAC clients, and you’ll be empowered to make decisions, collaborate globally, ensuring stability and reliability for thousands of users.&nbsp;</li><li>You’ll work with colleagues who are both proactive and genuinely supportive, fostering an environment where teamwork and shared success are at the core of our ways of working. Your responsibility can grow in line with the value you bring and your proactive approach—meaning your ideas, initiative, and drive are recognized and rewarded. We value your expertise, support your growth, and trust you with responsibilities that matter.</li></ul><p><strong>Key Accountabilities:</strong></p><ul><li>Oversee the delivery of high-quality IT support services to our internal stakeholders, ensuring we meet service level agreements (SLAs) and maintain a stable production environment. Also play a key role in managing changes, security, compliance, and customer satisfaction.</li><li>Lead management communications for the business for service (e.g. incident alerts, change freezes etc.), as well as escalations, and demand (new opportunities).</li><li>Manage small-medium work orders and support other large platform projects (i.e Platform Upgrades, etc).</li><li>Prepare monthly reporting and handle monthly service reviews with the business unit counterparts</li><li>Identify service improvement actions and work with the required parties for the implementation of the same.</li><li>Identify and implement continuous improvements to our support processes and tools.</li><li>Work with the business unit and Global Disaster Recovery teams to ensure that the disaster recovery capability meets the global DR requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster.</li><li>Ensure internal and external providers are compliant with regulatory requirements and provide assistance and support for audits, where applicable.</li><li>Drive daily use of Zurich approved AI tools and accelerators to support daily activities (e.g., requirements review, summaries or analyse historical incident tickets, simplify reporting, detects outdated documentation, identify components with high change sensitivity, etc).&nbsp;</li></ul><p><strong>Required experience &amp; certificates:</strong></p><ul><li>The ideal ECM Manager should hold an ITIL Service Management level qualification and possess advanced English skills, both written and verbal.&nbsp;</li><li>A minimum of three years' service delivery experience is essential, with additional experience in project management—particularly managing small to medium work orders—being preferred.&nbsp;</li></ul><p><strong>Technical skills:</strong></p><ul><li>IT educational background.</li><li>Good understanding of cloud hosting technologies (Azure).</li><li>Knowledge of Content Management systems (Filenet, Box, SharePoint…) is an advantage.</li><li>Ability to configure and manage IT tools.</li></ul><p><strong>Soft Skills:</strong></p><ul><li>The role requires proven ability to work effectively in diverse, multi-cultural environments, demonstrating adaptability in the face of ambiguity and evolving requirements.&nbsp;</li><li>Strong communication skills are necessary to interact with both business and technical stakeholders at all levels of the organization.&nbsp;</li><li>The role requires accuracy and attention to detail.</li><li>Proactively identifies opportunities to enhance processes, tools, and ways of working.</li><li>Drives the successful delivery of initiatives by translating plans into concrete actions.</li><li>Demonstrates a strong customer-centric mindset, anticipating and responding effectively to stakeholders’ needs.</li><li>Hands-on attitude and willingness to proactively tackle tasks are crucial for success in this position.</li></ul><p><strong>Candidate Data Privacy Notice:</strong></p><p><strong>Applicability of This Notice</strong> This job posting relates to opportunities with Zurich Digital International Private Ltd. (“<strong>Zurich</strong>”) and is published with the support of ANSR Inc., (“<strong>ANSR</strong>”) an authorized recruitment service provider engaged by Zurich for its hiring activities.</p><p><strong>Participation in the Recruitment Process</strong> : When you apply for this role, personal data provided as part of your application (such as your name, email address, contact details, address, financial information, background information, medical history, and details of previous employers/employment) is collected for the purposes of recruitment and selection and may be reviewed by Zurich, and transferred/disclosed to Zurich’s affiliates, subsidiaries, and related entities and ANSR (“<strong>Transferees</strong>”), solely for recruitment and selection purposes (in accordance with their respective privacy policies).</p><p>The Transferees maintain at least the same level of protection for your data as maintained by Zurich, and do not further transfer/disclose/share or publish your data.</p><p>For information on how your personal data is processed by ANSR, including your rights and how to contact the relevant data protection office, please review:<br>– ANSR Privacy Policy:&nbsp;<a href=\"https://urldefense.com/v3/__https:/ansr.com/privacy-policy/__;!!FVajH6CFHhmYMuQ!_NPy-5-bAqS7Rg0WJMBsP8bhWGn6WNLSGfQgAI4Sh-rm2eLwvIjDDvy1OeTC4_z-JRLtM-LzdnPUl4sSeqFs7gInGOey$\">ANSR Privacy Policy - Ensuring Data Security</a>”</p><p><strong>You understand and acknowledge:&nbsp;</strong></p><ul><li>You have the option not to provide your data (in which case we may not be able to process your application);</li><li>You have the option to review, correct/amend your data;</li><li>You have the option to withdraw your consent from processing your data;</li><li>Your data is retained until the purpose for its collection is served; and</li><li>Zurich uses reasonable security measures to help protect against the unauthorized access, loss, misuse and alteration of the personal information under our control. However, no method of transmission over the internet, or method of electronic storage, is completely secure.</li></ul><p>By submitting your interest in any of our vacancies, you consent to the collection, storage, transfer, disclosure, and processing of your personal information and/or sensitive personal data or information.</p><p>In case of any complaints or queries in regard to your personal information, please contact our data protection/grievance redressal officer: Arun Subramanian (<a href=\"mailto:arun.subramanian@zurich.com\">arun.subramanian@zurich.com</a>).</p>","employment_type":"Full-Time","industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/zurichcapabilitycenter/senior-lead-ecm-itil-hyderabad-T500-26302","created_at":"2026-05-29T13:01:34.443108+05:30","updated_at":"2026-06-24T15:57:48.394183+05:30","title_alias_1":"Senior Lead ECM - ITIL","slug":"senior-lead-ecm-itil-hyderabad-T500-26302","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":8,"max_experience_years":10,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500-26302","external_id":38302,"external_job_code":"ZIBP001","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-05-27T14:00:46.122588+05:30","published_at":"2026-05-29T13:01:33.546464+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":null,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":"https://wattt.s3.ap-south-1.amazonaws.com/PRODUCTION/T500-26302.png","role_summary":null,"syndication_control":true,"syndication_status":"in_progress","syndication_job_title_alias":"[]","sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":null,"is_external_job":false,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":null,"recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":30,"job_sub_category":16,"role":null,"job_function":951,"job_sub_function":1702,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":588,"linkedin_industry":null,"syndication_partners":["42df20d5-42f7-4c82-88fc-1bf5ce994984"],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"ZurichSans-Regular","url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/talent500-fonts/fonts/21178577e72645edb21c7c25ad645e69_ZurichSans-Regular.woff"}}