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This role is deeply technical, with a focus on <strong>Genesys Cloud CX</strong>, supporting systems, and creative problem solving beyond standard vendor capabilities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and develop automation and custom solutions supporting enterprise voice platforms.</li><li>Build and maintain integrations leveraging <strong>Genesys Cloud APIs</strong> and related services.</li><li>Develop solutions using <strong>SQL, PowerShell,&nbsp;</strong>and<strong> C#</strong> as appropriate.</li><li>Build and leverage existing infrastructure in Microsoft Azure to include function apps.</li><li>Automate operational tasks, reporting pipelines, configuration validation, and lifecycle management.</li><li>Collaborate with data, QA, and operations teams to deliver end-to-end voice solutions.</li><li>Troubleshoot complex, cross system issues involving routing, data, and integrations.</li><li>Maintain clean, well-documented, and supportable code.</li><li>Evaluate and prototype <strong>nonstandard or innovative approaches</strong> where traditional solutions fall short.</li></ul><p><strong>Required Skills &amp; Experience:</strong></p><ul><li>Strong development experience with <strong>SQL, PowerShell,&nbsp;</strong>and<strong> C#</strong>.</li><li>Some experience developing in <strong>JavaScript&nbsp;</strong>and<strong> HTML</strong>.</li><li>Hands on experience with <strong>Genesys Cloud CX</strong> or similar voice platforms.</li><li>Strong understanding of APIs, automation frameworks, and system integrations.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience building custom tooling for voice or contact center environments.</li><li>Demonstrated ability to think creatively and challenge default design patterns.</li></ul>","employment_type":"Full-Time","industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/ferguson/senior-engineer-voice-bengaluru-T500-24408","created_at":"2026-03-16T15:16:24.665674+05:30","updated_at":"2026-06-25T15:26:34.252055+05:30","title_alias_1":"Senior Engineer - Voice","slug":"senior-engineer-voice-bengaluru-T500-24408","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":3,"max_experience_years":6,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500-24408","external_id":35834,"external_job_code":"FERRNP003","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-05-19T14:04:24.069822+05:30","published_at":"2026-03-16T15:16:23.799458+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":null,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":"https://wattt.s3.ap-south-1.amazonaws.com/PRODUCTION/T500-24408.png","role_summary":"<p><strong>About Ferguson:</strong><br>Since 1953, Ferguson has been a source of quality supplies for a variety of industries. 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