Atlassian Corporation is an Australian software company that specializes in collaboration tools designed primarily for software development and project management. The company is globally headquartered in Sydney, Australia, with a US headquarters in San Francisco, and over 12,000 employees across 14 countries. Atlassian currently serves over 300,000 customers in over 200 countries across the globe
\r\n\r\nAtlassian produces software that helps teams work together more efficiently and effectively. The company provides project planning and management software, collaboration tools, and IT help desk solutions. The company operates in four segments: subscriptions (term licenses and cloud agreements), maintenance (annual maintenance contracts that provide support and periodic updates and are generally attached to perpetual license sales), perpetual license (upfront sale for indefinite usage of the software), and other (training, strategic consulting, and revenue from the Atlassian Marketplace app store).
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Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role requires you to work EMEA timezone hours.
The AI, Systems, and Technology (AIST) team drives transformative changes through Machine Learning and Artificial Intelligence solutions for our Customer Support Services (CSS) organization with a focus on efficiency and effectiveness & AI responsibility while encouraging Human in Loop. Our team consists of Machine Learning Engineers, Data Scientists, Systems Engineers, and Software Engineers and provides many opportunities for collaboration, knowledge sharing, and individual growth.
We are looking for a Principal Machine Learning Data Scientist to develop and implement our machine learning algorithms, train sophisticated models, collaborate with our technical and non-technical partner teams, to ultimately expand our AI/ML functionality in partnership with our CSS and/or Sales organization. A successful candidate will have strong business instincts, be comfortable communication with executive stakeholders, have expertise in NLP/LLMs, experience partnering with cross-functional teams, and a passion for peer mentorship.
5+ years of experience in Data Science or related fields
Expertise in applying a broad variety of ML methods including NLP and LLM to solve business problems using large amounts of data
Proven track record of delivering ML projects end-to-end, including designing, development, deployment and monitoring
Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story
Expertise in programming languages such as Python or Java with and the ability to write performant code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)
Agile development mindset, appreciating the benefit of constant iteration and improvement
It's great, but not required, if you have
7+ years experience with a post-graduate degree in a quantitative discipline
Experience working in a consumer or B2C space and/or domain knowledge of customer support and/or sales including it’s challenges and dynamics
Comfort in solving complex problems in ambiguous spaces
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.