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About Us:
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York , stock exchanges. MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide. In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – Vietin Bank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia. For more information, visit https://www.mufg.jp/english
Mufg Global Service Private Limited:
Established in 2020, Mufg Global Service Private Limited (MGS) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp- up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.
Position Title: Client Service Desk
Corporate Title: Sr Analyst
Reporting to: AVP
Location: Bengaluru/Mumbai
Purpose of Role:
Client Service Desk team is responsible for customer’s life journey with the bank, manage their relationship from all regulatory as well as internal MUFG bank requirements to complete transaction & service requirements in accordance with the bank's policies and procedures . The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance and operational groups across the organization. They will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. Maintain excellent rapport with all client touch points across different divisions and internal units based on the products distribution within the customer group. Enhance service proposition in such a way that it leads to deepening and building relationship. Along with working with the colleagues locally, there would be regional interaction with the APAC team for this space & to incorporate best practices followed across. The Candidate will be supporting the Client Service Desk and responsible for day-to-day business transactions and customer service matters; Support rendered is expected to expand covering wider APAC region.
Main Responsibilities:
Candidate Profile: