Job Title: Senior Admission Counsellor - Study Abroad
RESPONSIBILITIES & DUTIES
• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs for Germany and Italy public universities.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.
BASIC ELIGIBILITY CRITERIA
• Minimum of 1 years of Edtech-sales experience (Study Abroad is plus),
• Min Graduation is required.
• Previous experience working a 6-days work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.
SKILLS
• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.
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