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projects, you will be a key member of a customer focused, dynamic and positive energy IT team that is fully focused on supporting the business and IT teams to achieve our goals and objectives.</p><p>The SAP Business Analyst - SAP Manufacturing must have the ability to work in a fast paced environment while developing a deep level of understanding of the manufacturing industry and SAP Manufacturing related offerings.</p><p>Follow established IT Operations policies, procedures, and processes to carry out day-to-day operations and activities in order to ensure the dependability and availability of SAP Manufacturing related services.</p><p>This role offers valuable exposure to the principles of Industry 4.0 — encompassing smart factories that are sustainable, interconnected, and safe. IDT is advancing toward a fully automated warehouse environment, integrating technologies such as automated and laser-guided vehicles, as well as automated storage and retrieval systems (AS/RS). Candidates with experience in such high-tech, automated settings will be highly regarded.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Safety:</strong></p><ul><li>Ensure an ongoing safe environment for all staff.</li><li>Ensure safety systems operate at peak performance.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Identify and escalate safety-related risks within the immediate work location as well as across the connected technology environment.</li><li>Safely conduct personal activities with an awareness of the wider work environment.</li><li>Zero injuries to self and others</li></ul><p><strong>IT Services:</strong></p><ul><li>Provide SAP Manufacturing related application support and solution design for business partners</li><li>Participate in assessment, design architecture and development capabilities applicable to tasks ranging from simple business processes to architecting and developing</li><li>SAP Manufacturing systems and areas of functionality&nbsp;</li><li>Adherence to SAP Standards and other best practices</li><li>Demonstrated ability in process analysis and the ability to suggest technology alternatives to our customers with a SAP Manufacturing lens or general technology solutions</li><li>Monitor quality and service standards in accordance with agreed resolution timeframes</li><li>Ensure documentation is current and accessible to technical teams and end users.</li><li>Identify process improvements</li><li>Identify and manage the resolution of root causes that repeatedly interrupt SAP Manufacturing services</li></ul><p><strong>Regulatory and Legal:</strong></p><ul><li>SAP Manufacturing restoration to ensure services are restored within SLA.</li><li>Ensure the time amendment of policies and processes to enable the organisation to be effective in its business objectives.</li><li>Escalate Organisational Risks to IDT project teams or relevant management levels when appropriate.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Effectively identify, track and manage potential IT risks and issues.</li><li><strong>Technical:</strong></li><li>Possess the ability to manage their assigned ticket queue and to provide assistance to others where necessary.</li><li>Possess deep knowledge in SAP MM and WM with a minimum of 5-10 years of experience and also hold demonstrable skills in deploying SAP with the following modules PP, QM, IM, PM&nbsp;&nbsp;&nbsp;&nbsp;</li><li>The overall IT support services framework is followed by the SAP Manufacturing team, improved and overall IT issues are minimised.</li></ul><p><strong>IT Project Support:</strong></p><ul><li>Support of related IT projects delivery with a high sense of ownership and responsibility.</li><li>Assit stakeholders to ensure all projects and initiatives have a strong business case, benefits and adequate budget for project resources.</li><li>Support IT project teams to ensure that change to scope is controlled and approved appropriately.</li><li>Supporting project go-live activities including hyper-care, to ensure IT projects are successfully transitioned into production and successfully closed.</li><li>Support the delivery of IT projects, to be delivered consistently with a high level of quality, within budget and time constraints.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Service transition including operational readiness assessments.</li><li>&gt;80% of project timelines are met.</li><li>&lt;50% of projects have accepted scope change</li><li>&gt;80% of projects are delivered with budget&nbsp;</li><li>Ensure Programs/Projects are closed correctly with documentation, change management and handover activities recorded and accepted by IT and business teams.</li><li>Other duties to IDT as directed In line with IDT Management objectives</li><li><strong>Key Challenges</strong></li><li>Keeping abreast of relevant SAP Manufacturing issues and developments in order to provide timely advice for support and project activities whilst providing highly-specialised knowledge and guidance within a diverse, dynamic environment.</li><li>Operating with significant autonomy and accountable for the quality, integrity and validity of the capabilities provided and for the efficient and effective management of the technology solutions.</li></ul><p><strong>Key Requirements:</strong></p><p><strong>Experience &amp; Qualifications:</strong></p><p><strong>Mandatory (critical for the Role):</strong></p><ul><li>5-10 years working and management experience with SAP products, specifically Material and Warehouse Management</li><li>Ability to work in a team environment whilst being self-reliant and able to work independently</li><li>Ability to drive outcomes through people&nbsp;</li><li>Good understanding of applications/software development life cycle</li><li>Demonstrated ability in business analysis inclusive of, but not limited to, process analysis, requirements gathering, scoping and documentation of technical&nbsp;</li><li>Experience in delivering IT technical service and process in line with ITSM methodology</li><li>Manage Business Process reviews, analysis, plan and implement improvements.</li><li>Excellent verbal and written communications skills and ability to articulate and convey information concisely to key stakeholders to influence outcomes</li></ul><p><strong>Desirable (preferable for the Role):</strong></p><ul><li>SAP PP module basic knowledge</li></ul><p><strong>Personal Skills/Attributes Required</strong></p><p><strong>Skills (Technical, Business, Leadership):</strong></p><ul><li>Background and experience in being accountable for delivery management of SAP Manufacturing and related solutions support, development &amp; project services.</li><li>Prefered SAP MM, WM, IM,PP, PM and QM skills and knowledge</li><li>Significant SAP MM/WM experience will be very highly required<br>The ability to deal with high-pressure situations calmly and consistently; ensure sound decision making and adequate reflection on personal, system and business failures.</li><li>Unquestionable integrity and verifiable evidence of confidentiality in pressure situations.</li><li>Demonstrates a high level of dependability in all aspects of the job.</li><li>Shows commitment/dedication and accountability in one's work and follows through on all projects, goals, aspects of one's work. &nbsp;&nbsp;&nbsp;</li><li>A deep appreciation for another's situation and point of view, a respectful understanding of what others are experiencing.</li><li>Sensing others' feelings and perspectives and taking an active interest in their concerns. 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