{"id":"3269ed6c-4f9c-4f8d-9f0e-641fa8420d22","company":{"id":"d2a0f854-db6f-498d-b06c-3866b4cb6ec3","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":{"name":"Rhone Apparel, Inc","video_link":null,"description":"<p><em>Rhone is a performance-driven apparel brand founded in 2014, engineered for those committed to continuous physical and mental progress. Known for its &quot;Forever Forward&quot; mindset, the company combines innovation and modern design across its products, which support individuals whether they are training, commuting, or traveling. With a rapidly growing retail presence across the United States, Rhone serves as an official partner of both the LPGA and the NBA.<br />\r\n<br />\r\nTo support its accelerating global growth, Rhone has partnered with ANSR to hire and build a team in India for key corporate functions, spanning technology, operations, finance, and planning. 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Known for its &quot;Forever Forward&quot; mindset, the company combines innovation and modern design across its products, which support individuals whether they are training, commuting, or traveling. With a rapidly growing retail presence across the United States, Rhone serves as an official partner of both the LPGA and the NBA.<br />\r\n<br />\r\nTo support its accelerating global growth, Rhone has partnered with ANSR to hire and build a team in India for key corporate functions, spanning technology, operations, finance, and planning. Based in Bengaluru, this high-impact team will work closely on revenue-realizing projects to keep enterprise systems running and scale retail, wholesale, and e-commerce operations.<br />\r\n<br />\r\nPlease note that all selected candidates will be official employees of ANSR while dedicated to working on Rhone projects.</em></p>","short_description":"<p><em>Rhone is a performance-driven apparel brand founded in 2014, engineered for those committed to continuous physical and mental progress. Known for its &quot;Forever Forward&quot; mindset, the company combines innovation and modern design across its products, which support individuals whether they are training, commuting, or traveling. 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2 years","job_qualifications":[""],"screening_questions":[{"id":"548bf5ac-c4cb-4281-8fa7-537bc63fad7a","question_number":1,"description":"How many years of experience do you have in Retail Support / IT Support?","question_type":"MCSA","question_options":[{"option":"Less than 6 months","option_id":1},{"option":"6-12 months","option_id":2},{"option":"More than 1 year","option_id":3},{"option":"More than 2 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"33ad03f3-efeb-46eb-a987-c89ee9674ac7","question_number":2,"description":"How many years of experience do you have in Point of Sale?","question_type":"MCSA","question_options":[{"option":"Less than 6 months","option_id":1},{"option":"6-12 months","option_id":2},{"option":"More than 1 year","option_id":3},{"option":"More than 2 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"c0d2fc6e-cb80-42e0-99ae-1294ab4e7b66","question_number":3,"description":"If selected, how soon can you join us?","question_type":"MCSA","question_options":[{"option":"Within 15 days","option_id":1},{"option":"Within 15-30 days","option_id":2},{"option":"Within 30-45 days","option_id":3},{"option":"Within 45-60 days","option_id":4},{"option":"60+ days","option_id":5}]},{"id":"c69823d7-8287-400e-a94a-e14d46490ea9","question_number":4,"description":"What is your overall years of experience?","question_type":"MCSA","question_options":[{"option":"0-1 year","option_id":1},{"option":"1-2 years","option_id":2},{"option":"2-4 years","option_id":3},{"option":"4+ years","option_id":4}]}],"title":"Retail Support Technician","description":"<h2><strong>Job Description</strong></h2><p>We are excited to announce an opening for Retail Support Technician at Rhone.</p><p>Please find below the details of the role and its responsibilities.</p><p><strong><strong>Skills Required:</strong></strong></p><p>Support, IT Support, Retail Support, POS, Point of Sale</p><p><strong><strong>Experience Range:</strong></strong></p><p>1 - 2 years</p><p><strong><strong>Job Description:</strong></strong></p><p><strong><strong>What You’ll Do- Primary Focus:</strong></strong></p><ul><li> Act as the first point of contact for IT support requests from all retail store employees.</li><li> Troubleshoot and resolve issues with Point of Sale (POS) systems, payment terminals, scanners, receipt/label printers, tablets, and other store equipment.</li><li> Support store network connectivity, including Wi-Fi, switches, access points, and back-office systems.</li><li> Troubleshoot back-offce software, store operational tools, and inventory-related devices.</li><li> Deliver clear, timely communication to store teams to ensure excellent service and minimal downtime.</li></ul><p><strong><strong>Store Deployment &amp; Operations:</strong></strong></p><ul><li> Assist with technology setup and configuration for new store openings, remodels, and relocations.</li><li> Stage and test equipment such as POS stations, networking gear, back-office workstations, and store mobile devices.</li><li> Participate in site readiness, install support, and post-opening monitoring.</li></ul><p><strong><strong>Corporate &amp; Remote Support (Secondary):</strong></strong></p><ul><li> Provide basic hardware, software, and device troubleshooting for corporate and remote employees when needed.</li><li> Assist with corporate workstation setup, onboarding tasks, and device maintenance.</li><li> Escalate advanced issues to the Technical Support Specialist or Infrastructure leadership.</li></ul><p><strong>Maintenance, Documentation &amp; Inventory Management:</strong></p><ul><li> Maintain accurate inventory of retail IT equipment, spare hardware, and deployment stock.</li><li> Document troubleshooting steps, recurring issues, and processes to improve the IT knowledge base.</li><li> Perform routine maintenance on store and corporate devices, including laptops, POS hardware, and peripherals.</li><li> Assist with SaaS troubleshooting, user access, and adherence to IT security policies.</li></ul><p><strong><strong>What You’ll Bring:</strong></strong></p><ul><li> 1–2 years of experience in IT support, preferably supporting retail environments.</li><li> Familiarity with POS systems, retail hardware, and basic networking fundamentals (strongly preferred).</li><li> Experience supporting Windows, macOS, iOS, and common retail devices.</li><li> Strong communication skills with the ability to explain technical issues to non-technical users.</li><li> A customer-first mindset, high attention to detail, and the ability to prioritize effectively.</li><li> A willingness to learn, grow, and adapt in a fast-paced retail environment.</li></ul>","employment_type":"Full-Time","industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/rhone/retail-support-technician-bengaluru-T500-26730","created_at":"2026-06-16T19:12:13.327738+05:30","updated_at":"2026-07-22T11:28:41.035759+05:30","title_alias_1":"Retail Support Technician","slug":"retail-support-technician-bengaluru-T500-26730","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":1,"max_experience_years":2,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500-26730","external_id":38710,"external_job_code":"RA-0002","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-06-12T00:24:18.977608+05:30","published_at":"2026-06-16T19:12:30.786777+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":null,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":"https://wattt.s3.ap-south-1.amazonaws.com/PRODUCTION/T500-26730.png","role_summary":"<p><strong>About the Role:</strong></p><p>The Retail Support Technician will serve as the primary technical support resource for Rhone’s retail store locations, ensuring store teams receive fast and reliable assistance<strong> </strong>to keep operations running smoothly. This role focuses heavily on supporting POS systems, store hardware, in-store networking, and technology used in day-to-day retail operations. While retail support is the core responsibility, the technician will also assist with corporate and remote IT needs when required.</p><p>This is an excellent role for someone who enjoys problem-solving, delivering exceptional service, and growing their skills within retail technology.</p><p><strong>Why Join Us:</strong></p><p>As a Retail Support Technician at Rhone, you will directly support the heart of our business — our stores. You will gain hands-on experience with retail technology, contribute to smooth store operations, and support new store growth. This role offers a great opportunity to grow your technical expertise and make a meaningful impact across Rhone’s expanding retail footprint.</p>","syndication_control":true,"syndication_status":"in_progress","syndication_job_title_alias":"[]","sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":null,"is_external_job":false,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":null,"is_auto_apply_eligible":false,"external_apply_url":null,"ats_provider":null,"apply_timeout_seconds":null,"recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":30,"job_sub_category":19,"role":null,"job_function":970,"job_sub_function":1730,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":612,"linkedin_industry":null,"syndication_partners":[],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"Montserrat","url":"https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"}}