{"id":"bb167c41-c158-41c8-9aaf-c29551acacd4","company":{"id":"afbaf32b-00ce-11f0-ab86-0a892d3d843c","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":null,"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[],"cta_color":"#333333","name":"Zscaler Inc","short_name":"ZS","slug":"zscaler","description":"

Zscaler, Inc. is an American cloud security company based in San Jose, California. The company offers cloud-based services to protect enterprise networks and data.

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Zscaler, Inc. is an American cloud security company based in San Jose, California. The company offers cloud-based services to protect enterprise networks and data.

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Zscaler, Inc. is an American cloud security company based in San Jose, California. The company offers cloud-based services to protect enterprise networks and data.

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Job Description

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Product Support Engineer III - DLP to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:

Serving as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
Taking ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
Performing detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
Working closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
Maintaining clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

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