{"id":"b48b9f88-5853-4665-9461-2501d4cfaaf3","company":{"id":"7cac2c9b-f04c-11ef-ab86-0a892d3d843c","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":null,"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[],"cta_color":"#333333","name":"Schneider Electric","short_name":"SE","slug":"schneider-electric","description":"<p>Schneider Electric SE is a French multinational corporation that specializes in digital automation and energy management. Schneider Electric is a Fortune Global 500 company, publicly traded on the Euronext Exchange, and is a component of the Euro Stoxx 50 stock market index</p>","short_description":"<p>Schneider Electric traces its roots back to 1836, when the Schneider brothers acquired the Creusot foundries. Over nearly two centuries, the company evolved from iron and steel to electricity and automation. 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This role acts as the bridge between business stakeholders and the development team, ensuring that the Digital Product aligns with customer needs, business objectives, and operational efficiency. Your impact is realized through the successful delivery of innovative digital products that not only drive customer satisfaction but also contribute to business growth and competitive advantage </span></p><p> <span> </span></p><p> <span>  As an individual contributor, you apply specialized expertise in digital product management, utilizing your technical knowledge to identify challenges, conduct research, and develop new solutions to address product-related issues. </span></p><p></p><p> <span>  <strong>   <u>    1/ Main missions   </u>  </strong> </span></p><ul> <li>  <span>   <strong>    Drives the strategy   </strong>   and   <strong>    long-term vision   </strong>   for digital products in your scope by translating Business   <strong>    vision into execution   </strong>   plan &amp; roadmap and ensuring maximum value is delivered to customers and stakeholders  </span> </li> <li>  <span>   <strong>    Defines and prioritizes   </strong>   the product backlog, aligns product development with market needs and business objectives; oversees the product entire lifecycle (inception to launch)  </span> </li> <li>  <span>   <strong>    Leads the development   </strong>   and evolution of digital products that meet and exceed customer expectations, while also aligning with broader business goals  </span> </li> <li>  <span>   <strong>    Partners with Project Manager, Deployment Manager and Change Leader   </strong>   to ensure risks are addressed, roadblocks are overcome  </span> </li> <li>  <span>   <strong>    Collaborates with Technology Providers   </strong>   to ensure smooth realization of targeted roadmap, investigation of new features with the aim of securing constant evolution in alignment with the company's digital journey  </span> </li> <li>  <span>   <strong>    Follows   </strong>   the Support Process to secure the right level of solution knowledge is available to the Support team  </span> </li> <li>  <span>   <strong>    Drives   </strong>   innovation initiatives for the Digital Products in his scope  </span> </li></ul><p> <span> </span></p><p> <span>  <strong>   <u>    2/ Responsibilities   </u>  </strong> </span></p><p> <span> </span></p><p> <span>  The Product Owner is responsible for driving the digital vision of the Digital Product in scope, identifying key stakeholders and developing a strong engaging relationship with them, overseeing the delivery end to end, following up with the Support needs and the Adoption evolution along with overseeing measures to drive the targeted business value. </span></p><ul> <li>  <span>   Defines and prioritizes the product backlog, aligning product development with market needs and business objectives  </span>  <ul>   <li>    <span>     Drives the Functional Analysis and Design of Business Use Cases and delivers the functional specifications required for technical design and delivery    </span>   </li>   <li>    <span>     Collaborates closely with the technical delivery team during the Build Phase by scheduling and animating regular Stand up calls, Demos and Build Reviews    </span>   </li>   <li>    <span>     Contributes to the User Acceptance Test Sessions by securing that all identified gaps and bugs are addressed    </span>   </li>   <li>    <span>     Collaborates closely with the Training Specialist and the Network of Excellence Manager as well as the Change Leader to ensure due Release communication content    </span>   </li>   <li>    <span>     Collaborates with the QA Team to ensure Regression Testing activities are duly executed; ensures that new developed functionalities are included in the non Regression test Package for future Releases    </span>   </li>  </ul> </li> <li>  <span>   Responsible to continuously analyze product performance to make data-driven decisions for ongoing improvement.  </span> </li></ul><p> <span> </span></p><p> <span>  Other key aspects of the Role: </span></p><ul> <li>  <span>   You are recognized as an expert in digital product management, with a direct influence on achieving operational results across the organization.  </span> </li> <li>  <span>   You work on moderately complex matters, applying in-depth knowledge of digital product management and a broad understanding of the industry.  </span> </li> <li>  <span>   You regularly exercise independent judgment to solve moderately complex problems, often navigating ambiguous situations.  </span> </li> <li>  <span>   You also provide guidance, review the work of others, and may serve as a project lead for medium to large-scale product initiatives.  </span> </li></ul><p></p><p> <span>  <strong>   <u>    3/ Profile and Competences   </u>  </strong> </span></p><p> <span>  <strong>  </strong> </span></p><p> <span>  Education: Bachelor's degree in business, engineering, computer science, or related field; MBA or relevant certifications are a plus </span></p><p> <span> </span></p><p> <span>  Work experience in IT:  5 to 10 years </span></p><ul> <li>  <span>   Proven solid experience as a Product Owner or similar role, preferably in managing CRM Customer support related applications as well as AI-driven products; past experience with Salesforce &amp; MS Dynamics is a plus  </span> </li> <li>  <span>   Solid understanding of CRM ecosystem (Case Management, Customer Journeys) as well as experience with CRM integrations: digital channels, analytics, telephony  </span> </li> <li>  <span>   Strong understanding of agile methodologies, product development lifecycle, and user-centered design principles as well as proven experience in backlog management, prioritization and sprint planning  </span> </li> <li>  <span>   Ability to write clear user stories, acceptance criteria and product requirements  </span> </li> <li>  <span>   In-depth knowledge of automation, AI technologies, and their application in customer support environments  </span> </li> <li>  <span>   Ability to balance strategic thinking with a hands-on, execution-focused approach  </span> </li> <li>  <span>   Strong analytical skills with ability to leverage Data and KPIs  </span> </li> <li>  <span>   Past experience in multi-cultural work environment is required  </span> </li> <li>  <span>   Excellent communication skills with the ability to collaborate effectively with diverse teams and stakeholders spread across multiple geographies  </span> </li></ul>","employment_type":null,"industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/schneider-electric/principal-customer-support-satisfaction-digital-product-owner-bangalore-T500_SE_121934","created_at":"2026-07-12T17:30:28.581131+05:30","updated_at":"2026-07-12T17:30:28.581152+05:30","title_alias_1":null,"slug":"principal-customer-support-satisfaction-digital-product-owner-bangalore-T500_SE_121934","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":5,"max_experience_years":10,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500_SE_121934","external_id":null,"external_job_code":null,"is_anonymized":false,"mercurial_skills":null,"open_date":"2026-07-12T17:30:28.571314+05:30","published_at":null,"anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":false,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":null,"role_summary":null,"syndication_control":true,"syndication_status":"new","syndication_job_title_alias":null,"sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":"https://careers.se.com/jobs/121934?lang=en-us&previousLocale=en-US","is_external_job":true,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":null,"is_auto_apply_eligible":false,"external_apply_url":null,"ats_provider":null,"apply_timeout_seconds":null,"recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":7,"job_sub_category":63,"role":null,"job_function":null,"job_sub_function":null,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":null,"linkedin_industry":null,"syndication_partners":[],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"Montserrat","url":"https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"}}