\n \n Project Description:\n \n
\n\n Support clients in the operation, maintenance, and optimization of Oracle Cerner EHR environments. This role is designed for early-career professionals who are eager to grow their technical skills in healthcare IT while working under the mentorship of experienced consultants and technical leaders. You will gain hands-on exposure to Cerner infrastructure, system workflows, and healthcare technology best practices while contributing to meaningful client outcomes.\n
\n\n \n Responsibilities:\n \n
\n\n Trend Analysis & Problem Identification\n
\n\n - Identify recurring incident patterns, anomalies, and signs of alert fatigue that may indicate deeper systemic issues.\n
\n\n - Collaborate with L2/L3 teams to review telemetry data and recommend improvements to alert thresholds, rules, and policies.\n
\n\n - Provide insights that support proactive issue prevention, noise reduction, and overall monitoring refinement.\n
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\n 2. Platform Management & Optimization\n
\n\n - Develop, update, and maintain dashboards that reflect real?time system health, performance metrics, and service behavior.\n
\n\n - Support the ongoing adoption and optimization of Dynatrace, enhancing dashboarding and visualization capabilities for cloud and on?prem observability.\n
\n\n - Assist in routine platform checks, ensuring monitoring tools remain accurate, stable, and aligned with business and operational requirements.\n
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\n 3. Leadership & Collaboration\n
\n\n - Responsible for organizing the work for the team, including planning, task breakdown, and ensuring clarity of priorities.\n
\n\n - Provide structured, timely updates to leadership on progress, risks, blockers, team capacity, and delivery timelines.\n
\n\n - Work closely with application teams, SRE groups, and infrastructure operations during incident triage, investigations, and routine monitoring reviews.\n
\n\n - Ensure clear, timely, and effective communication with stakeholders during service-impacting events, providing status updates and context as needed.\n
\n\n - Ensures adherence to engineering best practices, drives operational excellence, and maintains accountability for team delivery outcomes\n
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\n 4. Operational Excellence\n
\n\n - Support platform stability and availability through adherence to lifecycle maintenance, patching schedules, and vulnerability management processes.\n
\n\n - Contribute to the improvement of monitoring workflows, alert routing logic, runbook effectiveness, and incident management practices.\n
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\n 5. Innovation & AI Enablement\n
\n\n - Assist in exploring and adopting AI-driven capabilities that improve observability, automate root?cause identification, and reduce manual effort.\n
\n\n - Contribute to internal knowledge sharing by documenting best practices, playbooks, AI reference materials, and usage guidelines (e.g., Copilot tips).\n
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\n 6. Collaboration & Leadership Support\n
\n\n - Partner with cross-functional teams to align monitoring practices with evolving business needs and operational priorities.\n
\n\n - Drive end-to-end delivery of monitoring initiatives—requirements gathering, planning, execution oversight, and delivery validation.\n
\n\n - Coordinate cross?team dependencies, ensure timelines are met, and proactively remove blockers for the team.\n
\n\n - Provide subject?matter support for ITSM processes including incident, problem, and change management discussions.\n
\n\n \n Mandatory Skills:\n \n
\n\n NewRelic\n
\n\n \n Mandatory Skills Description:\n \n
\n\n - 6+ years in Site Reliability Engineering or Observability/Monitoring engineering roles.\n
\n\n - 5+ years hands-on with monitoring/observability tools: New Relic, SolarWinds ,WUG\n
\n\n - 4+ years of scripting experience (JavaScript, Java, PowerShell, or others)\n
\n\n - 2+ years with Azure (architecture fundamentals, observability in cloud-native and lift?and?shift contexts).\n
\n\n - 4+ year scripting with Python and Bash or PowerShell for automation.\n
\n\n - Experience troubleshooting complex distributed applications, leading/participating in war rooms, and performing code?level impact analysis (read logs/stack traces, correlate with deploys and infra changes).\n
\n\n - Solid understanding of observability best practices (metrics, logs, traces), ITSM processes, and alert hygiene.\n
\n\n - Have the mindset of \"automate any task\"\n
\n\n - Maintain associated documentation as it applies to our audit and certification requirements\n
\n\n - Ensure platform stability, availability, and compliance through proactive vulnerability management and lifecycle maintenance\n
\n\n - Drive process improvements for monitoring workflows and incident management\n
\n\n - Participate in troubleshooting, capacity planning, and performance analysis activities\n
\n\n - Research new monitoring requirements and in many cases write code for that\n
\n\n - Solid expertise in setting up monitoring policies/rules/templates; and writing scripts to accomplish monitoring requirements\n
\n\n - Excellent problem solving, communication, and cross?team collaboration skills.\n
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