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This role, based in India, is critical to&nbsp;maintaining&nbsp;<strong>high availability, performance, and compliance</strong>&nbsp;for enterprise APIs used across CRM, ERP, Data, Device, and Partner ecosystems.&nbsp;</p><p>This position blends&nbsp;<strong>hands on&nbsp;development, production support (L2/L3), and platform operations</strong>, working closely with SRE, DevOps, and Security teams in a regulated healthcare environment.&nbsp;</p><p>&nbsp;<strong>Global Support &amp; Collaboration Model:</strong></p><ul><li>Provide&nbsp;follow the sun&nbsp;production support for global MuleSoft integrations.&nbsp;</li><li>Collaborate with U.S. and international teams to ensure platform reliability.&nbsp;</li><li>Participate in incident triage,&nbsp;root cause&nbsp;analysis, and&nbsp;post incident&nbsp;reviews.&nbsp;</li><li>Coordinate with SRE, Cloud, Security, and DevOps teams during incidents and releases.&nbsp;</li></ul><p>&nbsp;<strong>Enhance &amp;&nbsp;Operate&nbsp;Responsibilities:</strong>&nbsp;</p><ul><li>Support production operations while continuously enhancing reliability, observability, and performance.&nbsp;</li><li>Balance break/fix work with incremental improvements and technical debt reduction.&nbsp;</li><li>Promote operational best practices without disrupting&nbsp;business critical&nbsp;services.&nbsp;</li></ul><p><strong>Key Responsibilities:</strong></p><p><strong>Production Support &amp; Operations:</strong></p><ul><li>Provide L2/L3 support for MuleSoft APIs running on&nbsp;CloudHub&nbsp;2.0.&nbsp;</li><li>Monitor APIs using&nbsp;Anypoint&nbsp;Monitoring and Datadog to proactively&nbsp;identify&nbsp;issues.&nbsp;</li><li>Troubleshoot and resolve production incidents with minimal downtime.&nbsp;</li><li>Participate in incident reviews and&nbsp;root cause&nbsp;analysis with guidance from senior leaders.&nbsp;</li></ul><p><strong>Enhancement &amp; Maintenance:</strong></p><ul><li>Enhance existing integrations to improve performance, resiliency, and scalability.&nbsp;</li><li>Execute Mule runtime upgrades, patching, and migrations.&nbsp;</li><li>Implement improvements related to error handling, retries, and resiliency patterns.&nbsp;</li><li>Support automated testing and validation for production releases.&nbsp;</li></ul><p><strong>Development &amp; Platform Support:</strong></p><ul><li>Develop and enhance Mule 4 integrations using&nbsp;API led&nbsp;connectivity.&nbsp;</li><li>Maintain&nbsp;secure APIs using OAuth2, JWT, OIDC, and&nbsp;mTLS&nbsp;patterns.&nbsp;</li><li>Support CI/CD pipelines using GitHub Actions and Git.&nbsp;</li><li>Collaborate with&nbsp;other cross-functional&nbsp;teams working on&nbsp;SAP, Salesforce,&nbsp;Databricks and&nbsp;TrackWise&nbsp;integrations.&nbsp;</li></ul><p><strong>Security &amp; 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