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not willing to relocate","option_id":2},{"option":"I am based in Hyderabad","option_id":3}]},{"id":"5a831aba-1b67-4a0c-97ef-212592644f3b","question_number":11,"description":"What is your overall years of experience ?","question_type":"MCSA","question_options":[{"option":"0-9 years","option_id":1},{"option":"9-10 years","option_id":2},{"option":"10-15 years","option_id":3},{"option":"15-17 years","option_id":4},{"option":"17+ years","option_id":5}]}],"title":"Manager, Site Reliability","description":"<p><strong>ABOUT THE ROLE :</strong></p><p>The Manager, Site Reliability Engineering – PMT HR Systems leads the 14-person India SRE team responsible for the operational reliability and continuous improvement of T-Mobile's HR application portfolio. This portfolio spans 100+ applications supporting T-Mobile's workforce - including Workday, UKG Pro, Equifax, Fidelity, Fieldglass, and the broader benefits, compensation, learning, and HR service platforms.</p><p>This is a player-managing role at the front line of T-Mobile's HR Systems operational team in Hyderabad. You will own day-to-day operational health for the portfolio, develop and coach a team of SREs in a greenfield Hyderabad hub, and partner with US-based Principal SREs and the Phase 2 Lead on architecture, automation, and the long-term migration from SaaS to custom-built solutions. You are not a delivery-only manager - you bring engineering judgment to incident reviews, automation priorities, and capability decisions.</p><p><strong>WHAT YOU'LL DO:</strong></p><ul><li>Lead, coach, and grow an 10-person India team (10 SRE + 1 Domain Architect) supporting T-Mobile's HR application portfolio (Workday, UKG, Learning, and adjacent HR platforms).</li><li>Own operational metrics for the portfolio: SLA compliance, incident MTTR, change success rate, runbook coverage, automation adoption.</li><li>Run the follow-the-sun on-call rotation for the HR application portfolio (IST shifts); coordinate handoffs with US-based SREs and Software Developers (DevOps).</li><li>Partner with US-based Domain Architects on architecture decisions and the SaaS-to-custom migration roadmap; partner with US Software Developers (DevOps) on escalated incidents and platform tooling.</li><li>Build the team's culture and engineering bar - recruit, ramp, mentor, and performance-manage SRE engineers in a greenfield Hyderabad office.</li><li>Drive automation and toil reduction initiatives across the portfolio; set quarterly automation goals and hold the team accountable to them.</li><li>Represent the team in cross-functional forums: portfolio reviews with HR Systems leadership (James Johnson portfolio), incident reviews, vendor governance, and global SRE leadership.</li><li>Contribute hands-on to high-priority incidents, architecture reviews, and automation work where appropriate (player-coach mode).</li><li>Establish and maintain runbook discipline, monitoring coverage, and post-incident learning processes.</li><li>Leverage AI tools including Claude to accelerate team workflows, troubleshooting, and documentation.</li></ul><p><strong>WHAT YOU'LL BRING:</strong></p><ul><li>8+ years of experience in SRE, software engineering, or technical operations, with at least 3 years in a people-management capacity.</li><li>Demonstrated experience building and leading SRE or operations teams - ideally in a greenfield or rapidly scaling environment.</li><li>Strong technical foundation: you have written production code, debugged complex multi-system integration failures, and understand modern SRE practices (SLOs, error budgets, blameless postmortems).</li><li>Hands-on experience with at least one enterprise HR or SaaS platform (Workday, ServiceNow, Salesforce, or similar).</li><li>Track record of driving automation and toil reduction with measurable results.</li><li>Excellent written and verbal communication skills; comfort partnering across US/India time zones.</li><li>Experience hiring, coaching, and managing performance in a multi-vendor or insourcing context is a strong plus.</li><li>Demonstrated experience using AI tools in your own engineering work and driving AI adoption across a technical team - including setting standards for agent-based workflows, evaluating team-built agents, and measuring AI's impact on team productivity and toil reduction.</li></ul><p><strong>REQUIRED TECHNICAL SKILLS:</strong></p><ul><li>AI &amp; agent tooling: Working proficiency in AI coding/automation assistants (Claude, Copilot, or equivalent); able to evaluate team-built agents, set quality and governance standards, and drive adoption of agent-based workflows across the team. 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