{"id":"365c24dd-6a88-4713-86aa-148544ecf90d","company":{"id":"79766e7b-ac43-46ab-bf39-e63183aee04d","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":{"name":"AA Tech Hub India","video_link":null,"description":"<p>American Airlines is transforming the way it delivers technology to its customers and team members worldwide. American&rsquo;s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivaled digital products to best serve American&rsquo;s customers and team members. 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SRE","description":"<p><strong>INTRO:</strong></p><p>Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!<br><strong>WHY YOU’LL LOVE THIS JOB:</strong></p><p>&nbsp; &nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.</p><p><strong>WHAT YOU’LL DO: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><ul><li>Lead a multi-year observability/telemetry transformation, consolidating monitoring and logging capabilities into a standardized enterprise platform (e.g. Dynatrace-centered).</li><li>Own the platform roadmap (3-year horizon) including phased migrations, adoption waves, parallel-run strategy, and decommissioning/retirement of legacy tools.</li><li>Define and implement enterprise observability standards: instrumentation, tagging, service definitions, dashboards as code, and SLO/SLI patterns.</li><li>Establish an observability operating model and governance: intake/onboarding, guardrails, quality KPIs, exception handling, and enforcement mechanisms.</li><li>Integrate telemetry with operational workflows to improve outcomes: alert quality/noise reduction, improved MTTD/MTTR, reduced user-detected incidents, faster triage.</li><li>Drive telemetry FinOps: retention/indexing policies, volume reduction, cardinality controls, and reporting of TCO and unit-cost metrics.</li><li>Manage vendor relationships and contract transitions including license rationalization, co-terms/true-downs, and exit planning to reduce duplicative spend and operational risk.</li></ul><p><strong>ALL YOU’LL NEED FOR SUCCESS:</strong></p><p><strong>Minimum Qualifications – Education &amp; Prior Job Experience:</strong><br>&nbsp; &nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree in Technology, Computer Science, &nbsp;Information Systems, &nbsp;or related technical discipline, or equivalent experience/training&nbsp;<br>&nbsp; &nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;9+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies</p><p><strong>Preferred Qualifications – Education &amp; Prior Job Experience:</strong><br>&nbsp; &nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Airline industry experience, including engineering / business processes and supporting technology</p><p><strong>Skills, Licenses, and Certifications:</strong></p><ul><li>Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction&nbsp;</li><li>Experience leading enterprise tool consolidation programs (monitoring/logging/telemetry preferred) including legacy retirement.</li><li>Working knowledge of observability across logs, metrics, traces, and events; familiarity with OpenTelemetry preferred.</li><li>Experience defining standards at scale (tagging, naming conventions, service ownership, instrumentation patterns).</li><li>Experience integrating observability with incident/change workflows (ServiceNow or similar).</li><li>Demonstrated success managing telemetry cost controls (retention, indexing, volume/cardinality).</li><li>Experience partnering with Cyber Security/Privacy on telemetry governance (e.g. PII/PCI controls, audit logging, etc…)</li></ul><p><strong>LANGUAGE / COMMUNICATION SKILLS:</strong></p><p>Ability to effectively communicate both verbally and written with all levels within the organization<br>Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. &nbsp;HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. &nbsp;Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.<br><strong>FEEL FREE TO BE YOURSELF AT AMERICAN:</strong></p><p>Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.</p><p><strong>COMPETENCIES:</strong></p><ul><li>Caring</li><li>Collaboration</li><li>Development</li><li>Future</li><li>Results</li></ul>","employment_type":"Full-Time","industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/aatechhubindia/manager-it-engineering-sre-hyderabad-T500-25932","created_at":"2026-05-14T16:51:28.424576+05:30","updated_at":"2026-06-12T03:32:58.010898+05:30","title_alias_1":"Manager, IT Engineering - SRE","slug":"manager-it-engineering-sre-hyderabad-T500-25932","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":9,"max_experience_years":13,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500-25932","external_id":37807,"external_job_code":"AACS0013","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-05-14T16:24:42.032691+05:30","published_at":"2026-05-14T16:51:27.605560+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":null,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":"https://wattt.s3.ap-south-1.amazonaws.com/PRODUCTION/T500-25932.png","role_summary":"<p><strong>About American Airlines:</strong><br>To Care for People on Life's Journey®. 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