We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.
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Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.","video_link":null,"logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_logos/image-11703_1_d1783fec41e6489cac47815f7e71e96b.png","job_logo":null,"job_logo_url":"","show_powered_by_talent500_logo":false,"website":null,"redirect_logo_url":"https://talent500.com/fmglobal/home/","linkedIn":null,"facebook":null,"twitter":null,"instagram":null,"hero_type":"1","nav_bar_color":null,"nav_items_color":"#FFFFFF","gallery_heading":"Gallery","company_image_url":"","meta_title":null,"meta_description":"For nearly two centuries, businesses worldwide have trusted us, a global leader in commercial property insurance, to protect their assets. We provide comprehensive risk assessments, robust insurance plans, and innovative, engineering-based solutions protecting against fire, natural disasters, and other perils. Serving over 25% of the Fortune 500 companies and large corporations worldwide, we deliver data-driven risk management solutions that enhance business resilience and continuity and empower businesses to thrive.\r\n\r\nFM India, located in Bengaluru, is our second HQ and a key hub for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. 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We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.
FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.
Role Title: Location Scheduling Specialist I.
Position Summary:
Location Scheduling Specialist I is the first of three levels within the Scheduling Specialist job family and requires extensive supervision and mentoring. The main responsibility is to maximize location-based field consultants (FE, JC and potentially other field services) time with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff. Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process. Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Group. Incumbents require strong customer service skills. Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field service personnel. Routinely coordinates with work assignment, ESD management and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.
Job Responsibilities:
Skill and Experience:
Must Have Skills:
Education and Certifications:
4 Year/ bachelor's degree required.
Work location: Bengaluru.
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