{"id":"738dc96c-d4b7-4676-933e-1422641a2fe0","company":{"id":"7cac2c9b-f04c-11ef-ab86-0a892d3d843c","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":null,"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[],"cta_color":"#333333","name":"Schneider Electric","short_name":"SE","slug":"schneider-electric","description":"<p>Schneider Electric SE is a French multinational corporation that specializes in digital automation and energy management. Schneider Electric is a Fortune Global 500 company, publicly traded on the Euronext Exchange, and is a component of the Euro Stoxx 50 stock market index</p>","short_description":"<p>Schneider Electric traces its roots back to 1836, when the Schneider brothers acquired the Creusot foundries. Over nearly two centuries, the company evolved from iron and steel to electricity and automation. 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This role is centered on advanced troubleshooting, system-level diagnostics, and cross-functional collaboration to ensure the stability and performance of complex building automation solutions. The ideal candidate will be a proactive problem solver with strong technical insight and a passion for resolving challenging issues. The candidate will serve as a liaison between the R&amp;D team and the product support teams, partners, and country front office colleagues, ensuring effective communication and coordination on field issues.</p><br/><br/><h3> Key Responsibilities:</h3><br/><h4> Advanced Troubleshooting &amp; Root Cause Analysis</h4><br/><ul> <br/> <li>  Investigate and resolve complex system-level issues across hardware, firmware, cloud, and mobile platforms. </li> <br/> <li>  Support escalated cases from Level 3 and field teams, ensuring timely and effective resolution. </li> <br/> <li>  Collaborate with Senior L4 Experts to identify recurring issues and contribute to long-term solutions. </li> <br/></ul><br/><br/><h4> System-Level Analysis &amp; Integration Support</h4><br/><ul> <br/> <li>  Perform deep analysis of integrated building automation systems, including TRC scalability and RF behavior. </li> <br/> <li>  Support integration efforts with platforms such as EcoStruxure Building Operation (EBO) and hotel-specific configurations. </li> <br/> <li>  Assist in validating end-to-end workflows and ensuring seamless interoperability across subsystems. </li> <br/></ul><br/><br/><h4> Collaboration &amp; Knowledge Sharing</h4><br/><ul> <br/> <li>  Work closely with R&amp;D, QA, and product teams to relay field insights and influence design decisions. </li> <br/> <li>  Document findings, troubleshooting steps, and resolution paths for internal knowledge bases. </li> <br/> <li>  Mentor junior engineers and contribute to team-wide technical growth. </li> <br/></ul><br/><br/><h4> Support for Senior L4 Initiatives</h4><br/><ul> <br/> <li>  Assist in executing strategic initiatives led by Senior L4 Expert. </li> <br/> <li>  Provide technical input for product improvements, integration strategies, and customer experience enhancements. </li> <br/> <li>  Participate in cross-functional reviews and contribute to continuous improvement efforts. </li> <br/></ul><br/><br/><h3> Qualifications:</h3><br/><ul> <br/> <li>  Bachelor's degree in electrical engineering, Computer Engineering, Electronics, Instrumentation engineering or related field. </li> <br/> <li>  10+ years of experience in system-level troubleshooting, technical support, or integration. </li> <br/> <li>  Strong analytical skills and experience with diagnosing complex system behaviors. </li> <br/> <li>  Familiarity with building automation systems, TRC, RF technologies, and EBO integration. </li> <br/> <li>  Proficiency in Python or similar scripting languages for automation and analysis. </li> <br/> <li>  Excellent communication skills in English. </li> <br/></ul><br/><br/><h3> Preferred Skills:</h3><br/><ul> <br/> <li>  Experience with HVAC systems and building controls. </li> <br/> <li>  Familiarity with tools such as Jira, Grafana, and Jenkins. </li> <br/> <li>  Hands-on experience with lab equipment (oscilloscopes, multimeters, analyzers). </li> <br/> <li>  Knowledge of agile methodologies and collaborative workflows. </li> <br/></ul><br/><br/><h3> Performance Objectives:</h3><br/><ul> <br/> <li>  Deliver timely and effective support for escalated system issues. </li> <br/> <li>  Contribute to the scalability and reliability of integrated solutions. </li> <br/> <li>  Support Senior L4 initiatives with high-quality technical execution. </li> <br/> <li>  Share knowledge and improve team troubleshooting capabilities. </li> <br/></ul>","employment_type":null,"industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/schneider-electric/level-4-product-support-senior-engineer-bengaluru-T500_SE_97423","created_at":"2025-09-24T05:30:09.922137+05:30","updated_at":"2025-09-24T05:30:09.922160+05:30","title_alias_1":null,"slug":"level-4-product-support-senior-engineer-bengaluru-T500_SE_97423","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":10,"max_experience_years":15,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500_SE_97423","external_id":null,"external_job_code":null,"is_anonymized":false,"mercurial_skills":null,"open_date":"2025-09-24T05:30:09.913507+05:30","published_at":null,"anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":false,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":null,"role_summary":null,"syndication_control":true,"syndication_status":"new","syndication_job_title_alias":null,"sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":"https://careers.se.com/global/jobs/97423?lang=en-us&previousLocale=en-US","is_external_job":true,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":null,"recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":50,"job_sub_category":68,"role":null,"job_function":null,"job_sub_function":null,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":null,"linkedin_industry":null,"syndication_partners":[],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"Montserrat","url":"https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"}}