T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.
","primary_color":null,"secondary_color":null},"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[{"name":"Commerce services"},{"name":"Corporate IT"},{"name":"FISCAL"},{"name":"HR"},{"name":"IT | Corporate Finance Technology (cft)"},{"name":"People Experience Technology"},{"name":"Quality Eng & Software Delivery"},{"name":"Supply Chain, Doc Management and Device Financing"},{"name":"Technology Customer Experience"},{"name":"TFB Engineering & Solutions (TES)"},{"name":"TFB Solutions & Product Management"}],"cta_color":"#000000","name":"TMUS Global Solutions","short_name":"t-mobile","slug":"t-mobile","description":"T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.
","short_description":"T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.
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\r\nDisclaimer: TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.
TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidate’s acceptance of a formal offer.
","about_us":"T-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.Job Summary:
The End User Support (EUS) Lead Technician acts as an agent for the continuous, effective operation of corporate systems in the T-Mobile US Enterprise, ensuring connectivity and delivering world-class customer service in a prompt and professional manner. The Lead serves as a liaison between the EUS organization and cross-functional T-Mobile teams, managing all 3rd-level escalations while ensuring operational documentation, processes, and standards are defined and communicated across the organization. Specialized expertise is expected across client technologies, telecom, executive support, applications, operating systems, security protocols, networking, and emerging AI tools and platforms. The Lead is responsible for coaching and supporting EUS staff across all T-Mobile US sites, driving both technical excellence and a culture of continuous learning. A working familiarity with AI-powered productivity tools and automation is increasingly essential to this role as T-Mobile advances its enterprise technology landscape.
Key Responsibilities:
Must-Have Skills & Experience:
Nice-to-Have Skills:
Education:
About T-Mobile:
T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
About TMUS Global Solutions:
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
TMUS India Private Limited operates as TMUS Global Solutions.
TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. (\"ANSR\") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.
TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) before candidate accepts a formal offer
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