\n \n Job Title:\n \n L1-L2 Support Engineer\n
\n\n Experience reqquired:3-7 years\n
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\n \n Key Skills:\n \n MSP, Microsoft 365 Administration, Windows Operating System,\n \n Linux(Intermediate)\n \n ,\n \n macOS (Basic to Intermediate)\n \n , Troubleshooting, Networking basics, Active Directory, RMM Tools, etc.\n
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\n \n Key Responsibilities:\n \n • Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.\n
\n\n • Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.\n
\n\n • Monitor system alerts and proactively notify relevant teams.\n
\n\n • Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.\n
\n\n • Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).\n
\n\n • Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such as Ubuntu/CentOS/RHEL).\n
\n\n • Provide L1-level support for macOS systems (System Preferences, application management, basic Terminal commands, and enterprise integration).\n
\n\n • Document problems and their resolutions in the ticketing system.\n
\n\n • Maintain hardware and software inventories.\n
\n\n • Ensure proper communication and follow-up with users until issue resolution.\n
\n\n • Support onboarding/offboarding tasks (account creation, laptop/desktop imaging & setup for Windows, macOS, and Linux environments).\n
\n\n • Strong experience in Microsoft 365 Administration:\n
\n\n • Managing users, licenses, and distribution groups\n
\n\n • Working with Exchange Online, Teams, OneDrive, and SharePoint\n
\n\n • Troubleshooting MFA, compliance, and conditional access issues\n
\n\n • Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.\n
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\n \n Required Skills and Qualifications:\n \n
\n\n •\n \n intermediate\n \n understanding of Windows, macOS, and Linux operating systems, mobile devices, printers, and scanners.\n
\n\n • For Linux: Familiarity with basic shell commands, file system navigation, package management (apt/yum), service management, and common distributions (e.g., Ubuntu, CentOS/RHEL).\n
\n\n • For macOS: Experience with system preferences, user account management, basic Terminal commands, and integration with enterprise tools like Microsoft 365.\n
\n\n • Familiarity with Windows, Office 365, and common enterprise tools.\n
\n\n • Good written and verbal communication skills.\n
\n\n • Strong problem-solving and time-management skills.\n
\n\n • Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.\n
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\n\n \n Additional Skills:\n \n • Remote desktop support tools (e.g., AnyDesk, TeamViewer, ScreenConnect, LogMeIn) – including SSH for Linux/macOS. • Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA). • VPN configuration and troubleshooting. • Basic scripting (PowerShell or Bash). • Experience with antivirus & endpoint security tools. • Understanding of SLAs basics.\n
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\n \n Please share your resume at Akhila.kadudhuri@programmers.ai with current CTC, expected CTC, and notice period\n \n
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