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Please find below the details of the role and its responsibilities.</p><p><strong>Skills Required:</strong></p><ul><li>Loyalty Systems and platforms, CRM, Marketing platforms, Debugging, Unit Testing, Offer's, Splunk, APIs, POS, Rest, JSON, SSL, oAuth authentication, Open Authorization, Change Management, JIRA &amp; Confluence, POSTMAN, Copilot.</li></ul><p><strong>Experience Range:</strong></p><ul><li>2-3 Years</li></ul><p><strong>RESPONSIBILITIES:&nbsp;</strong></p><ul><li>Ideate and develop solutions as it pertains to the product roadmap using loyalty platforms with integrations to internal and third-party systems like POS, mobile, eCommerce, data science platforms and ESP applications</li><li>Become the subject matter expert on loyalty platforms and SAAS tools</li><li>Work with QA teams to test enhancements, new features and offers/coupons before production release</li><li>Correspond with the Support Center team on overall trends and escalations related to Loyalty programs</li><li>Deliver functional requirements to IT partners and vendors for platform enhancements required in CRM platforms, mobile app, Web, POS, or database</li><li>Monitor, understand, and troubleshoot system APIs including account, transaction, and loyalty services</li><li>Document, review and approve technical details through a standardized process of flow diagrams, functional requirements, and functional specification documents</li><li>Report key performance indicators to management and key stakeholders</li><li>Maintain and document technical processes and marketing automation procedures, providing seamless hand-off to the business users. Utilize standard agile, SCRUM, and SDLC practices for project management and deliverability</li><li>Provide afterhours support as needed</li></ul><p><strong>EXPERIENCE QUALIFICATION:</strong></p><ul><li>Minimum of 2-3 years’ experience with design and implementation of loyalty programs or SAAS configurations</li><li>Experience implementing and managing systems, preferably in a restaurant or retail environment</li><li>Experience working as part of a Scrum and Agile team</li><li>Working knowledge of JIRA, Confluence, APIs, SDLC is a plus</li><li>Experience with vendor collaboration and management</li><li>Experience with software releases and roadmap planning</li></ul><p><strong>REQUIRED KNOWLEDGE, SKILLS or ABILITIES</strong>:</p><ul><li>Exceptional work ethic with willingness and ability to learn</li><li>Strong communications and interpersonal skills and ability to work in a team</li><li>Self-motivated with the ability to define, structure, and prioritize work for self and flexibility and capability to change priorities when circumstances dictate</li><li>Ability to adapt and work independently toward a tight deadline in a fast-paced work environment</li><li>Ability to plan, execute, and manage multiple programs at once</li><li>Strong analytical skills and experience in reporting</li><li>Strong debugging and unit testing skills</li><li>Ability to work across various levels of the organization while building trust and fostering collaboration</li><li>Comfort with ambiguity, and an instinct for taking initiative as well as working with agility</li><li>Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences</li><li>Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges</li><li>Familiar working with customer data and working knowledge of SQL</li><li>Working knowledge of APIs, REST, JSON, SSL and oAuth authentication</li><li>Ability to understand and edit JSON in API tools like Postman to create a collection of APIs for testing</li><li>Excellent communication and presentation skills. 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