{"id":"292eb333-7c90-4598-b90c-4fc59995174a","company":{"id":"7ae9a72c-6a7c-45a6-a4b2-0f48506d075d","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":{"name":"ArcelorMittal","video_link":null,"description":"ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18. \r\nWe are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. 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It is the largest steel producer in Europe, among the largest in the Americas, and has a growing presence in Asia through its joint venture AM/NS India.  http://corporate.arcelormittal.com/ About ArcelorMittal Global Business and Technology ArcelorMittal Global Business and Technologies is a hub of innovation targeted at elevating the steel manufacturing industry.","video_link":null,"logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_logos/images__1_-removebg-preview_6da8106e29ab4ddc9d8e0d9e209f5543.png","job_logo":"uploads/company_images/images_GOgetQD.png","job_logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_job_logos/images_GOgetQD_02b98c3dcd804ecf88165845245ed3c6.png","show_powered_by_talent500_logo":false,"website":null,"redirect_logo_url":"https://talent500.com/arcelormittalgbt/","linkedIn":null,"facebook":null,"twitter":null,"instagram":null,"hero_type":"1","nav_bar_color":null,"nav_items_color":"#FFFFFF","gallery_heading":"Gallery","company_image_url":"","meta_title":null,"meta_description":"","hero_h1":null,"hero_h2":null,"primary_color":"#3F3F3F","secondary_color":"#3F3F3F","cta_text":null,"jobs_subtitle":null,"mission":null,"stack_section_title":null,"stack_section_description":"","powered_by_logo_url":"https://d36dj8u11ystvj.cloudfront.net/Talent500_PoweredBy+(1).png","cta_bg_color":"#FFFFFF","cta_text_color":"#FFA000","cta_border_color":"#FFFFFF","h1_font_size":null,"h2_font_size":null,"h3_font_size":null,"h4_font_size":null,"body_size_1":null,"body_size_2":null,"h1_font_w":null,"h2_font_w":null,"h3_font_w":null,"h4_font_w":null,"body_w_1":null,"body_w_2":null,"public_name":null,"use_public_name":false,"unique_id":"cc0237b6-75ca-4b0c-b1a4-308c0698e6a3","head_favicon_url":"","head_title":null,"privacy_policy_name":"Privacy Policy","privacy_policy_url":null,"mandate_privacy_policy":null,"ticker_title":null,"publish":true,"company_font_family":"5","use_company_font_on_jobs_page":true,"gallery_section_name":null,"about_section_name":null,"testimonial_section_name":null,"benefits_section_name":null,"culture_section_name":null,"jobs_section_name":null,"is_job_displayable":true,"is_onboarding_skip":false,"company_specific_workflow":0,"third_party_company":false,"is_vendor_third_party_company":false,"priority_order":0,"order_of_about_role":1,"order_of_about_company":2,"whatsapp_company_logo":"uploads/company_images/Arcelormittal.png","whatsapp_company_logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/talent500-companies/whatsapp/logos/Arcelormittal_6f7713003cf84a21980e0a102286e40d.png","whatsapp_job_bg_color":"#FB8724","whatsapp_job_text_color":"#FFFFFF","engagement_type":null,"font_family":5},"location":"Hyderabad","primary_skills":["Debugging","SAP S4 HANA or S4 HANA or HANA","SAP ECC or ECC"],"secondary_skills":[],"experience_range":"2 - 4 years","job_qualifications":[""],"screening_questions":[{"id":"354eaf0e-b35b-4526-afbd-f5e50e2cbcbc","question_number":1,"description":"How many years of experience do you have in SAP ECC?","question_type":"MCSA","question_options":[{"option":"Less than 6 months","option_id":1},{"option":"6-12 months","option_id":2},{"option":"More than 1 year","option_id":3},{"option":"More than 2 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"32555b01-a476-4b31-bf44-7c5b5e5f6a44","question_number":2,"description":"How many years of experience do you have in S/4 HANA?","question_type":"MCSA","question_options":[{"option":"Less than 6 months","option_id":1},{"option":"6-12 months","option_id":2},{"option":"More than 1 year","option_id":3},{"option":"More than 2 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"12d0fa93-a7df-4c15-a1ea-086add10d706","question_number":3,"description":"How many years of experience do you have in Debugging?","question_type":"MCSA","question_options":[{"option":"Less than 1 year","option_id":1},{"option":"More than 1 year","option_id":2},{"option":"More than 2 years","option_id":3},{"option":"More than 3 years","option_id":4},{"option":"No experience, but have strong understanding & knowledge","option_id":5},{"option":"No experience, but, I'm a quick learner","option_id":6}]},{"id":"17ac6f22-c1e7-4bdf-8121-660d2e848350","question_number":4,"description":"Are you proficient in French / German / Polish Language?","question_type":"MCSA","question_options":[{"option":"Yes, can read","option_id":1},{"option":"Yes, can write","option_id":2},{"option":"Yes, can speak","option_id":3},{"option":"Yes, can speak, read & write","option_id":4},{"option":"No experience, but I'm a quick learner","option_id":5}]},{"id":"7feab1f8-cf3f-43c0-abe2-ce1d8f3907a5","question_number":5,"description":"What is your overall experience?","question_type":"MCSA","question_options":[{"option":"0-2 years","option_id":1},{"option":"2-4 years","option_id":2},{"option":"4-6 years","option_id":3},{"option":"6-8 years","option_id":4},{"option":"8+ years","option_id":5}]},{"id":"dfe304ce-050c-4fbb-81a2-5e020b293fd8","question_number":6,"description":"If selected, would you be willing to relocate to Hyderabad?","question_type":"MCSA","question_options":[{"option":"Yes, willing to relocate","option_id":1},{"option":"No, not willing to relocate","option_id":2},{"option":"I am based in Hyderabad","option_id":3}]},{"id":"d017d2ad-d8bd-40af-b501-c562585adc1f","question_number":7,"description":"If selected, how soon can you join us?","question_type":"MCSA","question_options":[{"option":"Within 15 days","option_id":1},{"option":"Within 15-30 days","option_id":2},{"option":"Within 30-45 days","option_id":3},{"option":"Within 45-60 days","option_id":4},{"option":"60+ days","option_id":5}]}],"title":"Engineer","description":"<p>We are seeking a highly skilled and experienced SAP Service Management to join our Centre of Excellence team. The ideal candidate will focus on run and maintain activities in our SAP Service Desk, ensuring the smooth operation and continuous improvement of our systems. This role requires a deep understanding of SAP tools, the ability to analyse complex topics, and the capability to mobilize resources across various domains as needed. The successful candidate will be responsible for delivering solutions based on agreed Service Level Agreements (SLAs).?</p><p><strong>Mission:</strong></p><ul><li><strong>Run and Maintain Activities: </strong>Ensure the continuous and efficient operation of SAP systems, addressing any issues that arise promptly and effectively.</li><li><strong>Ticket Management: </strong>Utilize ticketing tools to manage and resolve incidents, service requests, and change requests within the agreed SLAs.&nbsp;</li><li><strong>Solution Delivery: </strong>Provide high-quality solutions and enhancements to the SAP systems, ensuring they meet business requirements and are delivered on time.&nbsp;</li><li><strong>Collaboration:</strong>&nbsp;Work closely with cross-functional teams, including IT and business units, to understand and address their needs.</li><li><strong>Documentation:</strong>&nbsp;Maintain comprehensive documentation of processes, configurations, and changes to the SAP system.</li><li><strong>Continuous Improvement:</strong>&nbsp;Identify opportunities for process improvements and system optimizations to enhance overall efficiency and effectiveness.</li></ul><p><strong>Qualifications:</strong></p><p><strong>We are not a Call Center but a real and polyvalent Service Desk!</strong></p><ul><li><strong>Experience:</strong>&nbsp;Minimum of 2-5 years of hands-on experience with SAP Service Desk.</li></ul><p><strong>Technical Skills:</strong></p><ul><li>Proficiency with ticketing tools such as&nbsp;SAP Solution Manager,&nbsp;ServiceNow,&nbsp;or&nbsp;JIRA.</li><li>Strong understanding of SAP modules and functionalities.</li><li>Strong understanding of&nbsp;reports (Ideally in&nbsp;SAP SAC).</li></ul><p><strong>Mandatory:</strong>&nbsp;Proficiency in&nbsp;</p><ul><li>Experience with SAP S/4HANA&nbsp;and SAP ECC.</li><li>Familiarity with SAP Solution Manager for monitoring and managing SAP environments.</li><li>MS Office: Outlook, SharePoint and Teams.</li></ul><p><strong>Preferred:</strong>&nbsp;</p><ul><li>Knowledge of ABAP programming for debugging and minor enhancements.</li><li>Compliancy (SOx) understanding is very appreciated.</li><li><strong>Problem-Solving:</strong>&nbsp;Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.</li><li><strong>Communication:</strong>&nbsp;Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.</li><li><strong>Leadership:</strong>&nbsp;Proven leadership skills with the ability to manage and motivate a team.</li><li><strong>Team Player:</strong>&nbsp;Ability to work collaboratively in a team environment and manage multiple priorities.</li><li><strong>Education:</strong>&nbsp;Bachelor’s degree in information technology, Computer Science, or a related field is preferred.&nbsp;A Master's degree is a strong plus.</li></ul><p>All these activities must be handled in full 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