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This role operationalizes the\n <strong>\n  3M Strategy (Manage, Monitor, Mine\n </strong>\n ), ensures adherence to the\n <strong>\n  Tiered Operating Mode\n </strong>\n l, and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a\n <strong>\n  pee\n </strong>\n r with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  .\n  <br/>\n  Key Responsibiliti\n </strong>\n</p>\n<p>\n <strong>\n  es1. Delivery Execution (MANAG\n </strong>\n</p>\n<ul>\n <li>\n  E)Own delivery commitments, including SLA tracking and quality assurance, for assigned account\n </li>\n <li>\n  s.Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA team\n </li>\n <li>\n  s.Ensure hypercare stability (2–4 weeks post go-live) and transition to managed service\n </li>\n <li>\n  s.Manage resource allocation (onshore, nearshore, offshore) based on complexity and cost efficienc\n </li>\n <li>\n  y.Host weekly client delivery status meetings and internal sync\n </li>\n <li>\n  s.Own major incident resolution, recovery planning, and corrective action\n </li>\n <li>\n  s.Identify and implement process improvements to improve delivery efficiency and predictabilit\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  y.\n  <br/>\n  2. Risk &amp; Opportunity Monitoring (MONIT\n </strong>\n</p>\n<ul>\n <li>\n  OR)Continuously monitor client leadership changes, operational shifts, and market dynami\n </li>\n <li>\n  cs.Flag risks early using t\n  <strong>\n   he Account Health Dashboard (Green/Yellow/R\n  </strong>\n  ed\n </li>\n <li>\n  ) .Escalate delivery disputes or commercial risks to Delivery Director when thresholds are breach\n </li>\n <li>\n  ed.Conduct continuous risk management and quality assurance chec\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  ks.\n  <br/>\n  3. Account Growth Support (M\n </strong>\n</p>\n<ul>\n <li>\n  INE)Partner with Account Executive (AE) and Client Success Team to identify upsell/cross-sell opportunit\n </li>\n <li>\n  ies.Participate in Quarterly Business Reviews (QBRs) for key or at-risk accou\n </li>\n <li>\n  nts.Provide delivery health summaries and expansion recommendations to\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  AEs.\n  <br/>\n  4. Governance &amp; Repo\n </strong>\n</p>\n<ul>\n <li>\n  rtingPro\n  <strong>\n   duce weekly status re\n  </strong>\n  ports rolled up to Delivery Dire\n </li>\n <li>\n  ctor.Use PMO tools, playbooks, and dashboards per organizational stand\n </li>\n <li>\n  ards.Co-run internal kickoffs with AE wi\n  <strong>\n   thin 5 business\n  </strong>\n  days of contract sig\n </li>\n <li>\n  ning.Lead external client kickoffs wi\n  <strong>\n   thin 1 busines\n  </strong>\n  s day of tier/PM assign\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  ment.\n  <br/>\n  Success Metrics\n </strong>\n</p>\n<ul>\n <li>\n  (KPIs)Client satisfaction (CSAT / NPS) for assigned ac\n </li>\n <li>\n  countsOperational stability (missed SLAs &lt; 5%, zero critical incidents without hypercare\n </li>\n <li>\n  plan)Early risk identification (minimum 2 weeks before client escal\n </li>\n <li>\n  ation)Contribution to account growth (% of identified opportunities conv\n </li>\n <li>\n  erted)Adherence to Tiered Model rules (no unauthorized dedicated PM for Tie\n </li>\n <li>\n  r 2/3)Weekly reporting compliance (100% on\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n time)\n <br/>\n If interested, please share your resume on shivam.gaurav@program\n</p>\n<p>\n <br/>\n</p>\nmers.ai","employment_type":null,"industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/programmersio/delivery-manager-delhi-T500_CMP20_15820_4431801431","created_at":"2026-07-06T13:20:05.542534+05:30","updated_at":"2026-07-07T19:20:02.486279+05:30","title_alias_1":null,"slug":"delivery-manager-delhi-T500_CMP20_15820_4431801431","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":5,"max_experience_years":8,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500_CMP20_15820_4431801431","external_id":null,"external_job_code":"15820_4431801431","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-07-06T13:20:05.535041+05:30","published_at":"2026-07-07T18:01:59.406000+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":false,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":null,"role_summary":null,"syndication_control":true,"syndication_status":"new","syndication_job_title_alias":null,"sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":"https://click.appcast.io/t/PSvIyUc-PNyJzSgTGazj1HZkkWWaStaTCAjX-GS09VJr7_w0mm_AiJBRYj4D3TOE9Sjy7_h67XbtBO0yWu0ZZA==","is_external_job":true,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":"cpc","is_auto_apply_eligible":false,"external_apply_url":null,"ats_provider":null,"apply_timeout_seconds":null,"recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":56,"job_sub_category":107,"role":null,"job_function":null,"job_sub_function":null,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":null,"linkedin_industry":null,"syndication_partners":[],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"Montserrat","url":"https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"}}