{"id":"502a12f1-955d-4d9a-aac2-5a877ae4a0e1","company":{"id":"8ca8ea92-562d-431f-977c-c8d3c3b76805","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":null,"company_benefit_section":[],"company_testimonial_section":[],"company_culture_section":[],"onboarding_process":null,"ticker_logos":[],"gtn_companies":[],"role_category":[],"cta_color":"#333333","name":"Rubrik","short_name":"CMP6490","slug":"rubrik","description":null,"short_description":null,"about_us":null,"video_link":null,"logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_logos/New_logoWhite_f3828439e996457db7531ecf9769a3ab.png","job_logo":null,"job_logo_url":"https://talent500-public-prod-cb.s3.ap-south-1.amazonaws.com/company_job_logos/T500_nogoTz6_a4600b31ac8d42be8fc807e2392f2e0d.png","show_powered_by_talent500_logo":false,"website":null,"redirect_logo_url":"https://talent500.com//joblist/?search_term=Rubrik","linkedIn":null,"facebook":null,"twitter":null,"instagram":null,"hero_type":"1","nav_bar_color":null,"nav_items_color":"#FFFFFF","gallery_heading":"Gallery","company_image_url":"","meta_title":null,"meta_description":null,"hero_h1":null,"hero_h2":null,"primary_color":"#FF9900","secondary_color":"#333333","cta_text":null,"jobs_subtitle":null,"mission":null,"stack_section_title":null,"stack_section_description":null,"powered_by_logo_url":"https://d36dj8u11ystvj.cloudfront.net/Talent500_PoweredBy+(1).png","cta_bg_color":"#FFFFFF","cta_text_color":"#FFA000","cta_border_color":"#FFFFFF","h1_font_size":null,"h2_font_size":null,"h3_font_size":null,"h4_font_size":null,"body_size_1":null,"body_size_2":null,"h1_font_w":null,"h2_font_w":null,"h3_font_w":null,"h4_font_w":null,"body_w_1":null,"body_w_2":null,"public_name":null,"use_public_name":false,"unique_id":"35cf27b4-76d9-4d5d-992c-c962f01c3701","head_favicon_url":"","head_title":null,"privacy_policy_name":"Privacy Policy","privacy_policy_url":null,"mandate_privacy_policy":null,"ticker_title":null,"publish":false,"company_font_family":"5","use_company_font_on_jobs_page":true,"gallery_section_name":null,"about_section_name":null,"testimonial_section_name":null,"benefits_section_name":null,"culture_section_name":null,"jobs_section_name":null,"is_job_displayable":true,"is_onboarding_skip":false,"company_specific_workflow":0,"third_party_company":true,"is_vendor_third_party_company":true,"priority_order":0,"order_of_about_role":1,"order_of_about_company":2,"whatsapp_company_logo":null,"whatsapp_company_logo_url":"","whatsapp_job_bg_color":null,"whatsapp_job_text_color":null,"engagement_type":null,"font_family":5},"location":"Bengaluru","primary_skills":["Customer Success","Technical Account Management","Technical Support Engineer","data protection","backup and recovery","cloud data management","cybersecurity","communication","interpersonal","presentation","analytical","problem-solving","AWS","Azure","GCP","Zero Trust security","data resilience frameworks","Customer Success Plans","QBRs"],"secondary_skills":[],"experience_range":"6 - 10 years","job_qualifications":[],"screening_questions":[],"title":"Customer Success Manager","description":"<p>\n <strong>\n  Location: Bengaluru\n </strong>\n</p>\n<p>\n <strong>\n  Timings: EST 5:30 pm to 2:30 am IST\n </strong>\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Job Summary\n </strong>\n</p>\n<p>\n The Customer Success Manager (CSM) is the primary strategic partner responsible for guiding Rubrik’s customers through the entire post-sale journey, ensuring maximum value realization, deep product adoption, and long-term retention. You will serve as the customer's trusted advisor and primary advocate, focused on turning successful initial deployment into a strategic partnership. This role requires a proactive, technical, and data-driven approach to customer engagement, with success measured by key performance indicators such as Product Activation &amp; Adoption, Customer Health Scores, and ultimately, Retention\n</p>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Key Responsibilities\n </strong>\n</p>\n<ul>\n <li>\n  <strong>\n   Onboarding &amp; Technical Adoption:\n  </strong>\n </li>\n <li>\n  Own the customer lifecycle post-sale, ensuring a seamless transition from Sales/Implementation to ongoing Customer Success.\n </li>\n <li>\n  Drive broad and deep adoption of Rubrik solutions by proactively managing product activation hurdles and delivering targeted guidance on advanced feature usage.\n </li>\n <li>\n  Conduct technical health assessments and usage analysis to discover and\n  <strong>\n   mitigate any technical risks or deployment blockers\n  </strong>\n  in the account.\n </li>\n <li>\n  <strong>\n   Value Realization &amp; Strategic Partnership:\n  </strong>\n </li>\n <li>\n  Drive Activation &amp; Adoption of Rubrik products with a focus on achieving rapid &amp; strong value realization\n </li>\n <li>\n  Strengthen overall customer sentiment and loyalty by regularly communicating achieved value and best practices.\n </li>\n <li>\n  Document interactions, risks, and strategic actions systematically within the CRM (Salesforce).\n </li>\n <li>\n  <strong>\n   Risk Management &amp; Retention:\n  </strong>\n </li>\n <li>\n  Proactively monitor customer health indicators and identify potential churn signals early, building customer risk profiles and executing targeted\n  <strong>\n   retention strategies\n  </strong>\n  .\n </li>\n <li>\n  Collaborate closely with Renewals and Account teams to reduce and mitigate churn risk, ensuring a positive renewal outcome.\n </li>\n <li>\n  <strong>\n   Cross-Functional Advocacy &amp; Technical Escalations:\n  </strong>\n </li>\n <li>\n  Represent customer needs and challenges internally, actively partnering across Sales, Renewals, Product Management, Technical Support, and Engineering to ensure effective issue resolution and continuous improvement of the customer experience.\n </li>\n <li>\n  Serve as the internal escalation point for complex product or technical challenges, coordinating prompt implementation of mitigation strategies across internal teams.\n </li>\n <li>\n  Utilize metrics and data insights to continuously refine customer-engagement strategies and provide regular updates and forecasts to leadership.\n </li>\n</ul>\n<li>\n</li>\n<p>\n <strong>\n  Required Qualifications and Skills\n </strong>\n</p>\n<ul>\n <li>\n  <strong>\n   Experience &amp; Technical Acumen:\n  </strong>\n </li>\n <li>\n  <strong>\n   6+ years of experience\n  </strong>\n  in Customer Success, Technical Account Management (TAM), or Technical Support Engineer within a SaaS or enterprise software company.\n </li>\n <li>\n  Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts. Familiarity with Rubrik’s product offerings is a significant advantage.\n </li>\n <li>\n  Demonstrated ability to engage in technical discussions related to deployment, architecture, and troubleshooting with a customer’s IT/Engineering teams.\n </li>\n <li>\n  <strong>\n   Communication &amp; Collaboration:\n  </strong>\n </li>\n <li>\n  Excellent communication, interpersonal, and presentation skills, with the ability to\n  <strong>\n   articulate complex technical concepts to both technical and non-technical audiences\n  </strong>\n  .\n </li>\n <li>\n  Demonstrated ability to effectively collaborate with internal cross-functional teams, including Sales (AEs, SEs), Product, Engineering, Support, and Renewals.\n </li>\n <li>\n  Strong analytical and problem-solving skills, with the ability to identify usage trends, mitigate risks, and develop effective solutions for customer activation and adoption challenges.\n </li>\n <li>\n  Proactive, customer-centric mindset with a passion for driving customer advocacy.\n </li>\n <li>\n  Ability to work independently and collaboratively in a fast-paced, dynamic environment.\n </li>\n</ul>\n<p>\n <br/>\n</p>\n<p>\n <strong>\n  Preferred Qualifications\n </strong>\n</p>\n<ul>\n <li>\n  Familiarity with cloud platforms (AWS, Azure, GCP) and SaaS application data protection.\n </li>\n <li>\n  Understanding of Zero Trust security principles and data resilience frameworks.\n </li>\n <li>\n  Experience in creating Customer Success Plans &amp; conducting QBRs is a plus\n </li>\n</ul>\n<p>\n</p>","employment_type":null,"industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/rubrik/customer-success-manager-bengaluru-T500_CMP6490_15820_4391817095","created_at":"2026-04-02T21:50:00.342476+05:30","updated_at":"2026-04-28T15:30:03.093081+05:30","title_alias_1":null,"slug":"customer-success-manager-bengaluru-T500_CMP6490_15820_4391817095","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":6,"max_experience_years":10,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500_CMP6490_15820_4391817095","external_id":null,"external_job_code":"15820_4391817095","is_anonymized":false,"mercurial_skills":null,"open_date":"2026-04-02T21:50:00.329643+05:30","published_at":"2026-04-25T05:30:00+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":false,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":null,"role_summary":null,"syndication_control":true,"syndication_status":"new","syndication_job_title_alias":null,"sourcing_requirements_updated_at":null,"t500_sourcing_control":true,"status":"open","job_redirection_url":"https://click.appcast.io/t/Yslsl2fh_SOpa7WrCUGvNRhrPyD0ffvcN_rz9887qvhnoz7RCIAeKi99GA4V7_MzW0zQMPA5L_dMAmKGlu76aw==","is_external_job":true,"is_leadership_job":false,"leadership_confidentiality_level":null,"pricing_type":"cpc","recruiter":"1154daea-f24c-4f7f-aad6-494543ee6112","category":7,"job_sub_category":63,"role":null,"job_function":null,"job_sub_function":null,"naukri_industry":null,"naukri_functional_area":null,"naukri_role":null,"role_category":null,"linkedin_industry":null,"syndication_partners":[],"candidate_job_status":null,"candidate_job_id":null,"mettl_assessment_to_be_taken":false,"company_font_data":{"font-family":"Montserrat","url":"https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap"}}