Visy is powering the circular economy, closing the loop between packaging, remanufacturing, recycling and logistics. Over 75 years, Visy has grown to over 7,000 employees and 150 global operations but remains an Australian, family owned company. It is Australia and New Zealand’s largest manufacturer of food and beverage packaging, made from household recycling. As Australia’s largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more.
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Overview:
Position Summary:
The Customer Service & Internal Sales (CSIS) Team Member plays a critical role in delivering industry-leading customer service and support to both internal and external stakeholders.
This is an operational role focused exclusively on email and written communication, requiring strong interpersonal, coordination, and time management skills. The role emphasizes timely responses, accuracy, and persistent follow-up to ensure successful outcomes.
Key Responsibilities:
Product:
Retail Partnerships:
Supply:
Fundamentals:
Team:
Growth:
Maintain proficiency in systems and tools including:
Quality and Compliance:
Systems and Process:
Information Management:
Key Challenges:
Key Relationships:
Internal Stakeholders:
External Stakeholders:
Direct Reports
Experience & Qualifications
Mandatory:
Desirable:
Skills & Competencies
About Visy:
Visy is a family?owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. Operating across more than 150 sites worldwide, including Asia, Europe and the United States, Visy is supported by a workforce of over 7,000 employees. It is Australia and New Zealand’s largest manufacturer of food and beverage packaging made from household recycling. The Visy Retail Services division supplies a broad range of consumer products and services to major retail partners, including Bunnings, and is currently seeking a Customer Service and Internal Sales team member to support email customer enquiries.