\n Should have\n \n 5–10 year\n \n s of experience in an\n \n international voice process\n \n within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.\n
\n\n
\n
\n \n
\n Key Responsibilities\n \n
\n :• Deliver clear, fluent, and professional communication with strong active listenin\n
\n\n gand cultural awareness\n
\n\n .• Provide first-level support for product inquiries, warranty questions, and basi\n
\n\n cHVAC-related issues (training provided)\n
\n\n .• Accurately log cases in CRM tool while multitasking during live calls\n
\n\n .• De-escalate challenging situations and ensure a positive customer experience\n
\n\n .• Prioritize and manage high-volume inquiries with strong organization and tim\n
\n\n emanagement\n
\n\n
\n
\n \n .\n
\n Skills & Competencie\n \n
\n s:• Written & Verbal Communication: Excellent communication skills are a mus\n
\n\n t.Effectively communicate complex information to both technical and non-technic\n
\n\n alaudience\n
\n\n s.• Strong customer focus, empathy, patience, and conflict-resolution skill\n
\n\n
\n
\n \n s.\n
\n Shi\n \n
\n \n ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS\n \n
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