Atlassian Corporation is an Australian software company that specializes in collaboration tools designed primarily for software development and project management. The company is globally headquartered in Sydney, Australia, with a US headquarters in San Francisco, and over 12,000 employees across 14 countries. Atlassian currently serves over 300,000 customers in over 200 countries across the globe
\r\n\r\nAtlassian produces software that helps teams work together more efficiently and effectively. The company provides project planning and management software, collaboration tools, and IT help desk solutions. The company operates in four segments: subscriptions (term licenses and cloud agreements), maintenance (annual maintenance contracts that provide support and periodic updates and are generally attached to perpetual license sales), perpetual license (upfront sale for indefinite usage of the software), and other (training, strategic consulting, and revenue from the Atlassian Marketplace app store).
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\r\n\r\nAtlassian produces software that helps teams work together more efficiently and effectively. The company provides project planning and management software, collaboration tools, and IT help desk solutions. The company operates in four segments: subscriptions (term licenses and cloud agreements), maintenance (annual maintenance contracts that provide support and periodic updates and are generally attached to perpetual license sales), perpetual license (upfront sale for indefinite usage of the software), and other (training, strategic consulting, and revenue from the Atlassian Marketplace app store).
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This role is based out of the UK (remote) location or Poland (remote) location - where you will be working closely together with your peers in India and Amsterdam, looking after the Mid-market segment and Enterprise customers from the EMEA region
The following articles/blogs helps to understand Atlassian's investment in the cloud space Delivering the best cloud experience for all teams - Work Life by Atlassian
Help customers successfully migrate to Cloud
Coordinating the migrations of all Atlassian products to cloud together with our migration support teams
Main point of contact to drive cloud migrations and cloud adoption for our Enterprise customers
Project management
Good written and verbal, communication and presentations skills
Stakeholder management, mainly technical audiences
Customer issues/escalation handling
Technical aspect: Migration experience - cloud to cloud or server to cloud
SMB/Enterprise customer handling background
Atlassian product knowledge
Experience in directly supporting the customers via call and/or email.
Additional languages
8 to 12 years experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.
Project management experience and a natural propensity for public speaking and experience leading C-level conversations.
Experience navigating a SaaS working environment with DevOps or IT teams and completing large projects. Familiarity with translating customers technical requirements to meaningful asks from the product and engineering teams
Broad experience working with Enterprise level customers, comfort in navigating a large organisation and confirmed past involvement in building relationships internally.
Strategic account management skills.
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
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