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The role performs tasks of technical depth and breadth, validating and documenting business requirements for assigned projects to maximize operational efficiency and ensure project control procedures and policies are executed. The incumbent determines project methods and approaches, providing business support relative to developing, analyzing, and identifying process changes or system enhancements. The role uses judgment and autonomy on daily tasks, providing operational support for projects after implementation, including problem resolution and recommendations to ensure ongoing success. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements.</p><p>At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.</p><p><strong>How You’ll Succeed (responsibilities):</strong></p><ul><li>Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure project needs are met.</li><li>Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.</li><li>Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.</li><li>Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals.</li><li>Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.</li><li>Validate and document business requirements for assigned projects to maximize operational efficiency.</li><li>Ensure project control procedures and policies are executed.</li><li>Provide operational support for projects after implementation, including problem resolution and recommendations.</li></ul><p><strong>CROSS-FUNCTIONAL RELATIONSHIPS:</strong></p><ul><li>Collaborates with business partners to gather requirements and ensure solutions meet project needs.</li><li>Works with technology and project professionals to support end-to-end project implementation.</li><li>Builds strong relationships across departments to facilitate solution design and project success.</li><li>Interacts with end-users to provide support and training on implemented applications.</li></ul><p>As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.</p><p>As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.</p><p><strong>JOB DIMENSIONS:</strong></p><ul><li>Scope includes enterprise-wide projects impacting multiple business units and stakeholders.</li><li>Provides advisory services and operational support for implemented systems and processes.</li><li>Responsible for validating requirements and supporting process improvements across assigned projects.</li></ul><p><strong>Experience: </strong>5+ years of experience.</p><p><strong>Who You Are (skills/qualifications):</strong></p><p><strong>Must Have Skills:</strong></p><ul><li>5+ years of Business Systems Analyst experience (e.g., writing user stories, creating and updating systems Use Cases).</li><li>Experience leading projects and designing solutions as a BSC for at least three years.</li><li>Strong client-focused mindset; engages with purpose to find the right solutions.</li><li>Ability to investigate complex problems and communicate detailed information effectively.</li><li>Collaborative team player, driven by collective success and inclusive teamwork.</li><li>Strong influence and relationship-building skills.</li><li>Experience with Agile methodologies and Application and/or Architecture Development is an asset.</li><li>Excellent communication, problem solving and analysis skills</li></ul><p><strong>About CIBC:</strong></p><p>CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the center of everything we do.</p><p><strong>About CIBC India:</strong></p><p>CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. 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