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The role will form part of BAU team in managing and resolving incidents, problems and changes.</p><p><strong>Roles and Responsibilities:</strong></p><p><strong>Delivery:</strong></p><ul><li>Work in Shifts&nbsp; based on rota.&nbsp;</li><li>Identify and resolve technical issues.</li><li>Maintaining and updating system technical documents and service operation manuals.</li><li>To ensure the support provided is within the Service Level agreement set with business and technology groups.</li><li>Ensure IT governance, standards and procedures are adhered to at all times.</li><li>Plan and perform software releases as apart of Release and Change process.</li><li>Develop and deliver Application software changes according to requirement.</li><li>Investigate production incidents/problems and provide solution to fixing the issues.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assess impact on supported systems based on production changes.</li><li>Follow standard tooling such as ServiceNow to manage Incidents, Problem and Change.</li><li>Maintain a good and detailed knowledge of AMD DEBI (Data Engineering and Business Intelligence) applications&nbsp; so as to effectively provide BAU support.</li><li>Ensure effective communications are maintained through timely sharing of information to technology and business stakeholders.</li><li>Liaise with external vendors such as Informatica, Hitachi for maintenance support on Application tools.</li><li>To cover on call support on a team rota basis.</li></ul><p><strong>Risk &amp; Compliance:</strong></p><ul><li>Ensure all activity fully complies with the appropriate policies, procedures and controls</li><li>Strict adherence to change management and privileged production access management processes</li></ul><p><strong>Culture and Leadership:</strong></p><ul><li>Promote the MUFG values-led culture which is inclusive and diverse.</li><li>Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.</li></ul><p><strong>Job Requirements:&nbsp;</strong></p><p>The Ideal candidate will be part of the DEBI platform support teams and we are looking for a person who strong experience (3+ years) in working in large scale teams and supporting production applications.&nbsp;</p><ul><li><strong>ETL Tools</strong>: SSIS, informatica</li><li><strong>Database</strong>:&nbsp; 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