{"id":"d40aebc9-67eb-4dde-bf0a-ad06c6cf1156","company":{"id":"7ae9a72c-6a7c-45a6-a4b2-0f48506d075d","company_stack":[],"company_gallery":[],"company_stats":[],"company_about_section":{"name":"ArcelorMittal","video_link":null,"description":"ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18. \r\nWe are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. 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Salesforce","description":"<p><strong>Position Summary:&nbsp;</strong></p><p>Analyst - Salesforce</p><p>&nbsp;</p><p><strong>About the Role</strong></p><p>&nbsp;</p><ul><li>You’ll be joining the <strong>Digital &amp; IT CMO (D&amp;IT CMO)</strong> team within ArcelorMittal Europe – CIO Flat Products. This department serves as the <strong>strategic IT partner</strong> for the Flat Products business processes, acting as a vital link between business stakeholders and IT service providers.</li><li>D&amp;IT CMO collaborates closely with business owners across central teams, sales agencies, Order Management Platforms, Supply Chain, Industrial Clusters, and Plants throughout Flat Europe. We focus on delivering scalable, efficient, and value-driven IT solutions across the following key missions:</li><li><strong>Steering and supporting legacy systems</strong> – ensuring performance, user support, and budget control</li><li><strong>Driving the evolution of legacy applications</strong> – adapting to new business needs, deploying updates, and optimizing performance</li><li><strong>Championing innovation and transformation</strong> – helping the business modernize and stay ahead of digital trends</li></ul><p>&nbsp;</p><p><strong>What does the job entail?</strong></p><p>&nbsp;</p><p>As a <strong>Salesforce Functional Analyst</strong>, you will join our Sales &amp; Technical Services domain and contribute to the evolution and daily support of Salesforce solutions used across the organization. You’ll help ensure that users in Offer Preparation, Customer Intelligence, Quality, and Supply Chain Management processes get the support they need to succeed.</p><p>His/her main missions are:</p><ul><li>Provide <strong>functional support</strong> to end users (Sales Agencies, Central Teams) and manage incident resolution</li><li>Salesforce Experience in Customization using any Programming Language.&nbsp;</li><li>Any Salesforce Certification is a must.</li><li>Salesforce Sales Cloud, Service Cloud + APEX code</li><li>Analyze and document <strong>functional issues</strong> and change requests</li><li>Coordinate with IT teams and developers for resolution of complex tickets (Level 2+)</li><li>Maintain <strong>Salesforce configuration</strong> (custom fields, workflows, dashboards, reports)</li><li>Participate in <strong>UAT (User Acceptance Testing)</strong> and user training activities</li><li><strong>Contribute to testing activities</strong>, including preparation of test cases, execution, and defect tracking</li><li>Ensure <strong>system usability, consistency</strong>, and ongoing documentation</li><li>Contribute to <strong>continuous improvement</strong> and identify process optimizations.&nbsp;</li></ul><p>&nbsp;</p><p><strong>Who are we looking for?</strong></p><p>&nbsp;</p><ul><li>2+ years of experience in <strong>Salesforce administration</strong></li><li>Salesforce <strong>Administrator Certification</strong></li><li>Good understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud)</li><li>Experience supporting users in a corporate environment (preferably industrial or commercial)</li><li>Ability to clearly translate business needs into functional solutions</li><li>Experience with ITSM tools (e.g., ServiceNow, Jira)</li><li>Comfortable working in an international, cross-functional environment</li><li>Strong organizational skills and attention to detail</li></ul><p>&nbsp;</p><p>Soft Skills That Set You Apart</p><p>&nbsp;</p><ul><li><strong>E</strong>xcellent communication and interpersonal skills</li><li>Customer-focused mindset with patience and empathy</li><li>Courage to challenge and suggest improvements</li><li>Solution-oriented and resourceful in handling functional issues</li><li>Problem-solving attitude with ability to prioritize and follow through</li></ul>","employment_type":"Full-Time","industry":"","job_template":false,"country":{"name":"India","country_code":"IN","region":"Asia"},"is_job_displayable":true,"job_url":"https://talent500.com/jobs/arcelormittalgbt/analyst-salesforce-hyderabad-T500-17358","created_at":"2025-04-14T12:23:03.573430+05:30","updated_at":"2026-08-26T16:49:46.921309+05:30","title_alias_1":"Analyst - Salesforce","slug":"analyst-salesforce-hyderabad-T500-17358","summary":null,"typical_workday":null,"what_you_offer":null,"what_you_need_to_succeed":null,"responsibilities":null,"type":null,"min_experience_years":2,"max_experience_years":4,"ctc_unit":"LPA","is_featured_job":false,"is_active":true,"job_code":"T500-17358","external_id":25725,"external_job_code":"AMCR006","is_anonymized":false,"mercurial_skills":null,"open_date":"2025-09-30T19:42:57.137785+05:30","published_at":"2025-12-05T13:22:34.487414+05:30","anonymization_needed":null,"anonymized_description":null,"xml_feed_anonymization":null,"unregistered_user_anonymization":null,"registered_user_anonymization":null,"pre_application_email_anonymization":null,"mettl_account":null,"job_table_sub_head":null,"job_table_short_desc":null,"is_remote":null,"job_video":null,"job_video_title":null,"job_video_description":null,"job_image_url":null,"role_summary":"<p><strong>About Us:</strong></p><p>&nbsp;</p><p>ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. 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